ICQA (Inventory Control Quality Assurance) reports on how well we’re following processes in our Fulfillment Centers (FCs) and Customer Service centers. We are extremely customer focused, and analyze root causes of defects to drive improvements. The size of the department depends on the size and complexity of the processes within each site.The Operations ICQA team has two functions: inventory control (IC), which focuses on cycle-counting and related analysis/research to understand and correct any variances in our inventory, and quality assurance (QA), which audits how well we’re sticking to agreed processes and highlights any discrepancies. This team also helps analyze customer-facing metrics.We’re definitely customer obsessed in ICQA. At times our passion for getting something right has meant hand-delivering an item to a customer on Christmas Eve or working with a carrier to organize the special delivery of a daughter’s birthday present for a very worried dad.In Customer Service we analyze why a customer is unhappy and work out how to delight them in the future. That means diving into the detail to pinpoint the root cause of any problem. Then, once it’s identified, we come up with the solution.Across Customer Service and Operations we collaborate with other teams to make the changes. There’s a real sense of cooperation and teamwork as we work together towards the end goal.
Skills
Quality assurance
Quality inspection
Forklift operation
OSHA standards
Deadline-driven
Material handling
Mathematical aptitude
Team leader
Hard working and self-motivated
Inventory management
DOT regulations
Scheduling
DOT, IATA, ICAO and IMDG regulations
Advanced skills in ERP and WMS distribution systems
Current Forklift Certification
Safe driver
Proficient in MS Office
Material inventory skill
Flexible schedule
Shipping and receiving
Microsoft Office Excel and Word, Microsoft Paper Vision, RS-SQL O’Neil Software, Adobe Acrobat 8, Microsoft Office Outlook, Internet Explorer.
Work History
ICQA, 09/2012 - Current Mueller Water Products – Kimball, TN, Responsible for testing the accuracy and quality of the
operations and associates of the DC. Maintaining exception line flow, problem
resolution, process improvement, report creation/generation. Ensure daily
auditing of all associate incentive data. Compile data from audit to assist DC
management in resolving problems areas. Research problems and make improvements
within the DC as it relates to accuracy of merchandise from receiving until the
point of shipment. Unit ID- Received merchandise, examined and inspected
merchandise for wear or defects, reporting any damage and applying trouble to
orders in system. Verify inventory computations by comparing them to physical
counts of stock and investigated discrepancies or adjusted errors.
Splitter- Responsible for receiving bins filled with
outgoing merchandise. Placed merchandise in correct outgoing boxes for shipment
to corresponding stores.
Archives and Records Technician, 10/2009 - 10/2011 County Of Riverside – City, STATE, Received, examined, and screen records for consignment to
the records center. Reviewed and record for adherence to policy and standards
index; log, and record entry manually by computer into records management
system. Destroyed records as mandated by established procedures and document
accordingly. Prepared records for storage; scan and apply barcodes to records
and sequence data into records management system using established abbreviations
and system identification. Arranged documents and records in required sequence
(alphabetically, numerically, chronologically by code) and insert any required
targets. Stored, retrieved, delivered and disposed of documents according to
prescribed standards. Reviewed and edited developed imaged documents by viewing
document for legibility, density, alignment, spacing, and completeness.
Operated and performed routine cleaning and maintenance on motorized lifts.
Received and sign out records upon receipt; verify requests and documentation.
Loaded and unloaded boxes from trucks and shelves.
General Labor, 10/2004 - 11/2006 Staffmark – City, STATE, Removed materials and products from machines and
equipment. Fastened, packages, and stacked materials and products. Moved
controls to start and stop; adjusted machinery and equipment. Weighed and
measured materials and products on machines. Labeled, tagged and packed
merchandise in boxes. Filed paperwork in numerical and alphabetical order.
Cleaned display cases, shelves, and aisles. Received, opened and unpacked
cartons and boxes. Stocked merchandise on shelves and checked invoice against
items received. Answered questions and advised customers in selection of
merchandise. Lifted objects of moderate weight.
Education
Certification in 150-Hours Warehouse, Distribution, Logistics Customer Service Training.: Logistics, Expected in 2009 - Riverside Community College - Moreno Valley, CA GPA:
High School Diploma: , Expected in 2003 - Cajon High School - San Bernardino, CA GPA:
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School Attended
Riverside Community College
Cajon High School
Job Titles Held:
ICQA
Archives and Records Technician
General Labor
Degrees
Certification in 150-Hours Warehouse, Distribution, Logistics Customer Service Training.
