ibclc community outreach coordinator resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Coordinated community service programs to meet the needs of marginalized populations. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives through community care and outreach.

I have worked in many areas of Western North Carolina, from tourism to healthcare, this has allowed me the opportunity to form a perspective about the disparities that continue to perpetuate the struggles we face as a society. Working together, from large charity events to small mommy and me support classes has shown me the importance of community involvement and the results of supporting one another.

  • Presentation skills
  • Fundraising coordination
  • Interviewing skills
  • Written and verbal communication
  • Customer service
  • Client needs assessments
  • Supervision
  • Relationship development
  • Operational improvement
  • Project organization
Work History
IBCLC, Community Outreach Coordinator, 12/2015 to Current
Pacific Medical CentersPuyallup, WA,
  • Conducted community workshops to promote different programs and educate public on available services.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Developed long-lasting partnerships with stakeholders, including local leaders, management team and various healthcare providers through active engagement, exemplary communication and networking.
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
  • Created online collection of breastfeeding educational resources for patients and community.
  • Assessed needs of new mothers and advised mothers about child care topics, including breastfeeding, health disparities and social constructs.
  • Developed and maintained a marketing structure for outreach.
  • Worked with healthcare partners, community organizations, and local residents throughout the region to help network resources.
Peer Support Specialist, 07/2010 to 04/2016
Haywood County Health And Human ServicesCity, STATE,
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Spearheaded group counseling sessions to help individuals deal with their new role as a parent and adapting to social issues.
  • Created community-oriented counseling program to positively impact birth outcomes and increase breastfeeding duration rates.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Managed quality assurance program, including on-site evaluations, internal audits and patient surveys to collect data to increase funding for resources in the community
  • Worked with families one on one and in class setting to meet their goals.
Senior Inside Sales and Marketing Representative, 08/2009 to 04/2010
Champion SupplyCity, STATE,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Emphasized product features based on analysis of customers' needs.
  • Maintained friendly and professional customer interactions at all times.
Event Coordinator Specialist and Member Organizer, 01/2007 to 07/2009
Waynesville Inn Golf Resort And SpaCity, STATE,
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Generated client retention by accurately organizing and executing local and state trade shows and fundraising events.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Supervised onsite team of over 100 people, including caterers, audio-visual technicians, and facility management team.
  • Selected and ordered décor and event materials.
  • Fostered relationships with local organizations and members to host charitable functions and increase awareness around community event.
  • Increased membership base and organized member meetings at the social and charitable level.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
  • Coordinated schedules and timelines for all events.
  • Planned large-scale events such as trade shows, conferences, and meetings.
IBCLC: International Board Certified Lactation Consultant, Expected in to Lactation Education Resources - ,
Associate of Science: Business And Managerial Economics, Expected in to Haywood Community College - Clyde, NC

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Resume Overview

School Attended

  • Lactation Education Resources
  • Haywood Community College

Job Titles Held:

  • IBCLC, Community Outreach Coordinator
  • Peer Support Specialist
  • Senior Inside Sales and Marketing Representative
  • Event Coordinator Specialist and Member Organizer


  • Associate of Science

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