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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Attentive Dental Receptionist with strong planning, problem solving, and communication skills. Knowledgeable with organizing documents and providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Skills
  • Decision-making
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Multi-line telephone skills
  • Organization and efficiency
  • Office equipment operations
  • Technologically savvy
  • Security understanding
  • Data entry
  • Inbound and Outbound Calling
Experience
Hygiene Coordinator, 03/2021 to 08/2021
Dental Care AllianceDunwoody, GA,
  • Accurately collected and recorded patient medical and dental histories.
  • Managed dental records and entered information using Dentrix Dental Systems to keep important patient information on file.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Managed dozens of incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Entered data in Dentrix Dental software to keep records of patient information.
Adult Probation Officer Intern, 01/2020 to 04/2020
Maricopa County Adult Probation DepartmentCity, STATE,
  • Routinely assisted officers with the activation of monitoring bracelets for offenders being released under pretrial supervision.
  • Maintained positive relationships with offenders and family members through weekly visits.
  • Worked in collaboration with offenders to fully participate in rehabilitation planning.
  • Completed assigned tasks with little or no supervision.
  • Assisted Officers during initial intake appointments in which the offenders were notified of their requirements for their conditional releases and were required to sign the Pretrial Services Division initial intake sheet.
  • Worked with offenders to help them understand how substance abuse and anger management issues affect criminal behavior and had them sign behavior agreement forms.
  • Regularly connected with probationers over the phone to assess their compliance with the outlined probation contracts and rehabilitation plans.
  • Managed daily tasks such as completing before court calls to make sure probationers were aware of their upcoming court hearings.
  • Regularly updated offender case notes through the Integrated Criminal Justice Information System (iCIS).
Federal Pretrial Services Intern, 08/2019 to 12/2019
U.S. District CourtCity, STATE,
  • Regularly assisted Pretrial Officers during bail interviews to collect information from defendant in order to assess risk of nonappearance. Information collected from defendant included: ties to the community/family, ties to foreign countries, travel to foreign countries, employment, stable housing, home ownership, criminal history, substance use, and mental health.
  • Assisted some Pretrial Officers from time to time with translating in Spanish. Regularly verified social and legal data that was collected during the bail interviews on each defendant by speaking with close relatives or friends of defendant.
  • Created dozens of modified bail reports for defendants making their initial appearance in Magistrate court.
  • Routinely recommended release conditions to court based on defendants risk assessments. Release conditions were made least restrictive in order to achieve the core principles of the presumption of innocence and the fair and impartial administration of justice.
  • Assisted Pretrial Officers with visiting defendants at the Crossroads Treatment Center and would counsel the defendants along with arranging for post-release services such as employment, transportation, and housing assistance to help each offender reintegrate into society.
  • Observed and recommended special community services opportunities to support proactive rehabilitation for defendant in hopes of instilling positive change for their lives.
    Advanced knowledge of the Safety and Firearms program as well as the Short Term Assessment and Rapid Reintegration program.
  • Tracked information for summary documentation to strengthen case outcomes.
  • Assisted in the supervision of defendants to monitor compliance with court ordered conditions.
  • Assisted with location monitoring for sex offenders to ensure they are following court ordered requirements. Frequently monitored urine analysis testing and mastered interpreting results, collection procedure, and protocols.
Education and Training
Bachelor of Science: Criminology And Criminal Justice, Expected in 12/2020
Arizona State University - Phoenix, AZ,
GPA:
High School Diploma: , Expected in 05/2016
Tempe High School - Tempe, AZ
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Arizona State University
  • Tempe High School

Job Titles Held:

  • Hygiene Coordinator
  • Adult Probation Officer Intern
  • Federal Pretrial Services Intern

Degrees

  • Bachelor of Science
  • High School Diploma

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