Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Recent Master of Arts Health Administration graduate with an outstanding record of effectively communicating with staff members to provide administrative needs and requirements. Highly professional, proactive, and organized with strong experience in managing and overseeing daily administrative functions and ensuring compliance. Possess strong leadership and team working skills and computer proficiency.


    · Develop employee database to track employee’s status.

    · Retooled and organized records management system.

    · Documented and resolved residents’ issues which led to positive and mutual resolution.

    · Resolved product issue through consumer testing.

    · Supervised team of 18 personnel.


    • Excellent Customer services
    • Time Management
    • Team Player
    • Problem-Solving
    • Data Evaluation
    • Records Administration & Management
    • Strong Writing and oral Communication
    • Database administration
    • Customer and client relations
    • Business administration
    • Scheduling and calendar management
    • Program files maintenance
    • Multi-line phone proficiency
    • Training and mentoring

Work History
06/2020 to 08/2020
Human Resources Administrative Intern Walker Methodist Cambridge, MN,
  • Assisted with new workers orientation
  • Responsible for employees file management
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and updated tracking spreadsheets using Microsoft Excel.
  • Took messages and provided information about company processes, hours, and requirements.
  • Migrated employee record to legacy HRIS system to minimize business impacts.
  • Assisted with new workers orientation.
  • Revamped and organized filing system.
  • Answered and managed multi- call lines.
  • Set up orientation folder when on boarding new personnel.
  • Managed over customer calls per day.
  • Drafted human resource firing procedure when staff is fired SOP.
01/2018 to 06/2020
Resident Assistant Concord Hospitality Shenandoah, TX,
  • Drafted and submit resident weekly reports to supervisor.
  • Developed rapport to create safe and trusting environment for care.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Created and implemented social, educational, and recreational programs for residents.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Counseled peers on career, academic and personal concerns.
  • Mentored and supervised groups of dorm residents.
  • Enforced and implemented all university and campus housing policies.
  • Mediated and provided professional conflict resolution in timely fashion.
  • Supervised daily activities and aided when needed.
01/2018 to 01/2020
Lead Front Desk Clerk Beaumont Hospitals Oxford, MI,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Resolved customer issues quickly and notified leadership immediately when problems escalated.
  • Planned shift coverage.
  • Answered customer telephone calls promptly and appropriately.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Trained new Front desk clerk.
  • Revised Front Desk Clerk's Standard of Operation workflow and script.
  • Conducted and drafted performance appraisals.
  • Received and routed business correspondence to correct departments and staff members.
  • Oversaw 18 staff members at fast-paced and busy front desk.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Created and drafted advertisement for student life center.
08/2015 to 08/2018
Mail Clerk Washington Adventist University City, STATE,
  • Placed mail into residents’ mailboxes with high levels of accuracy.
  • Helped customers by carrying oversized parcels inside residences.
  • Draft notices for resident to pick mail.
  • Maintained excellent attendance record, consistently arriving to work on time.
Expected in 05/2020
Master of Arts: Healthcare Administration
Washington Adventist University - Tacoma Park, MD
  • Graduated with 3.8 GPA
Expected in 05/2018
Bachelor of Science: Healthcare Administration
Washington Adventist University - Tacoma Park, MD,
Expected in 06/2014
High School Diploma:
Colonel Richardson High School - Federalsburg, MD
Additional Information
  • AWARDS: Outstanding performance

Omicron Delta Kappa Society

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Resume Overview

School Attended

  • Washington Adventist University
  • Washington Adventist University
  • Colonel Richardson High School

Job Titles Held:

  • Human Resources Administrative Intern
  • Resident Assistant
  • Lead Front Desk Clerk
  • Mail Clerk


  • Master of Arts
  • Bachelor of Science
  • High School Diploma

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