(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-builder, Focused when handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.

  • Administering Disciplinary Procedures
  • Complex Problem Solving
  • Exit Interviews and Processes
  • Leadership and People Development
  • Employee Motivation and Performance
  • Strategic Planning and Execution
  • Organizational Development
  • Policy Improvement Recommendations
  • Ease with Computers and Technology
  • Professional and Courteous
  • Document and File Management
  • Task Prioritization
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Meticulous Attention to Detail
  • Judgment and Decision Making
  • Research and Analytical Skills
  • Resource Coordination and Allocation
  • Multitasking and Time Management
  • Microsoft Office Suite
  • Schedule Management
  • Problem Solving
  • Customer Service
  • Payroll Administration
  • Critical Thinking
  • Spreadsheet Tracking
  • Writing and Editing Skills
  • Business Administration
Tallahassee Community College Tallahassee, FL Expected in 12/2020 Associate of Arts : General Studies - GPA :
Work History
Koch Industries, Inc. - Operations Manager
Wilmington, NC, 04/2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Investigated and resolved departmental non-conformances.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Arranged corporate and office conferences for company employees and guests.
Beth Israel Deaconess Medical Center - Administrative Coordinator
Boston, MA, 03/2019 - 03/2022
  • Resolved issues and recommended actions based on production and compliance reports.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Developed succession plans and promotion paths for all staff.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Established performance goals for department and provided methods for reaching milestones.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Managed 6 employees to reduce workflow stoppage and achieve on-time project completion.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Led and provided direction for human resources team of 6.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
The Mentor Network - Administrative Office Manager
Leominster, MA, 11/2017 - 03/2019
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assisted office head in planning and execution of office renovation, including coordinating movement of office furniture, files and employees during construction.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Implemented new training programs for administrative personnel on office operations and latest technologies.
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Developed and implemented policies and procedures and scaled for growth.
  • Created digital filing system to reduce paper usage and toner consumption.
  • Hired, trained and supervised staff of 9 and implemented mentoring program that offered positive employee engagement.
Charles River - Administrative Assistant
Radnor, PA, 04/2016 - 11/2017
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained staff directory and company policy handbook for human resources department.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

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School Attended

  • Tallahassee Community College

Job Titles Held:

  • Operations Manager
  • Administrative Coordinator
  • Administrative Office Manager
  • Administrative Assistant


  • Associate of Arts

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