HR Intern Resume Example

• Identify, Investigate and resolve customer complaints using the problem solve tool
• Reviewed order data on timeframe basis to verify transactions and shipping dates.
• Achieve results by following through on all departmental escalations and use the FC research tool/software to fix it.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Use Amazon troubleshooting resolution software to evaluate technical problems and provide appropriate solutions.
• Use different hardware, devices and software to resolve different customer complaint

Amazon- Warehouse Associate: November 2020-January 2021

• Adhered to company safety guidelines to minimize warehouse accidents.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Increased efficiency and team productivity by promoting operational best practices.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Personally completing nothing less than 300 customer return orders each day in warehouse settings.
• Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
• Recruited, hired and oversaw staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
• Coordinated employee placements and administration.Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Conducted orientation sessions and organized on-the-job training for new hires. Conducted training courses and prepared videos for long-term use.
• Interviewed candidates and conducted background checks and verification.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Worked with supervisors and management to maintain status reports and update information for client projects.
• Produced highly accurate internal and external letters and memoranda.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Created detailed expense reports and requests for capital expenditures.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality.