Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Sales Associate with years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

  • Recruitment
  • Training and Development
  • Complex problem solving
  • Ability to learn quickly
  • High attention to details
  • Strong proficiency in Ms office products
  • Team work
  • Ability to multi task
  • Ability to work with complex organizations
  • Time management
  • Work well under pressure and independently
  • Hardworking and reliable
Work History
HR Intern , 12/2015 to 12/2016
Air Transport InternationalSan Francisco, CA,
  • Directed job fairs among students to bring in talent for long term and seasonal positions.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Assist in hiring more than 1000 hospitality staffs during events like Rugby match, concerts, exhibitions and the rest of it.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Drafted copy for documents, social media posts and internal memoranda about events taking place at Rugby Stadium.
  • Train workers on customer service and how to use machines like registers and credit card machines to cash out customers.
  • Took messages and provided information about company processes, hours and requirements.
  • Assisted in administering benefits programs, analyzed compensation and other competitive data and prepared budgets.
Problem Solver, 01/2021 to Current
Department Of Veterans AffairsFargo, ND,
  • Identify, Investigate and resolve customer complaints using the problem solve tool
  • Reviewed order data on timeframe basis to verify transactions and shipping dates.
  • Achieve results by following through on all departmental escalations and use the FC research tool/software to fix it.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Use Amazon troubleshooting resolution software to evaluate technical problems and provide appropriate solutions.
  • Use different hardware, devices and software to resolve different customer complaint

Amazon- Warehouse Associate: November 2020-January 2021

  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Personally completing nothing less than 300 customer return orders each day in warehouse settings.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Human Resources Officer, 02/2017 to 01/2020
Promedica Senior CareLakewood, WA,
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Recruited, hired and oversaw staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
  • Coordinated employee placements and administration.Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Conducted orientation sessions and organized on-the-job training for new hires. Conducted training courses and prepared videos for long-term use.
  • Interviewed candidates and conducted background checks and verification.
Administrative Assistant, 08/2012 to 06/2015
Farm And Infrastructure FoundationCity, STATE,
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Produced highly accurate internal and external letters and memoranda.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created detailed expense reports and requests for capital expenditures.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality.
High School : , Expected in 07/2006
Total Child School - Ilorin ,
Bachelors Of Economics : Economics, Expected in 07/2011
Ahmadu Bello University - Kaduna State, Nigeria. ,
Masters In International Human Resource Management: Human Resources Management, Expected in 11/2016
Coventry University - Coventry, West Midland, United Kingdom ,

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School Attended

  • Total Child School
  • Ahmadu Bello University
  • Coventry University

Job Titles Held:

  • HR Intern
  • Problem Solver
  • Human Resources Officer
  • Administrative Assistant


  • High School
  • Bachelors Of Economics
  • Masters In International Human Resource Management

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