hr equity diversity access and inclusion chair resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am highly skilled in Human Resources and Organizational Development. I am accustomed to managing operations from a leadership standpoint. I excel in understanding the importance of reviewing and developing workplace policies from an HR standpoint as well as employee and HR relationships. I have knowledge of Program and Project management and facilitating conversations around strategic planning with stakeholders. I am currently a Client Experience Quality Assurance Coach and EDAI Chair with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. History of enhancing collaboration and controls across all areas of company operations.

  • Organizational Development
  • Training and Onboarding
  • Client Experience Quality Assurance Coach
  • Equity Diversity Access and Inclusion Chair
  • Human Resources and Policies
  • Equity Diversity Access and Inclusion
  • Program Management
  • Project Management
  • Strategic planning
  • Streamlining Processes
  • Team Lesion
  • Active listening
  • Troubleshooting
  • Team management
  • Critical thinking
  • Microsoft Office
  • Time management
  • Working collaboratively
  • Team building
  • Conflict resolution
  • Compliance
  • Leadership development
  • Personnel information systems
  • Organization
  • Collaboration
  • Employee engagement
06/2019 to Current HR Equity Diversity Access and Inclusion Chair Fedex Office | Redmond, WA,
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Onboarded and trained more than 50 new employees per year.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Partnered with cross-functional departments to develop, support, administer and maintain salesforce database.
03/2018 to Current Client Experience Quality Assurance Coach 211 San Diego Infoline | City, STATE,
  • Kept records of quality reports and statistical reviews.
  • EC Specialist and assisting clients
  • Supervised and guided inspectors, technicians and other staff.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Troubleshot product issues and fixed problems.
  • Established product specifications and quality assurance practices.
  • Collected and analyzed production samples to evaluate quality.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
  • Completed various financial and quality audits for different departments.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
05/2017 to 03/2018 City Carrier Assistant United Sates Postal Service | City, STATE,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Maintained professional and effective public relations with customers and community members.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Handled undeliverable mail in accordance with established procedures.
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Assisted customers in receiving oversized parcels by carrying items inside.
07/2015 to 07/2017 Assistant Store Manager/Visual Manager Scotch And Soda | City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Created engaging merchandise presentations to motivate impulse purchases.
Education and Training
Expected in 05/2021 to to Professional Certification | Human Resources Management San Diego State University, San Diego, CA, GPA:
Expected in 06/2009 to to High School Diploma | Mt. Diablo High School, Concord CA, GPA:

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Resume Overview

School Attended

  • San Diego State University
  • Mt. Diablo High School

Job Titles Held:

  • HR Equity Diversity Access and Inclusion Chair
  • Client Experience Quality Assurance Coach
  • City Carrier Assistant
  • Assistant Store Manager/Visual Manager


  • Professional Certification
  • High School Diploma

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