hr benefits coordinator health and wellness resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated wellness professional adept at advising, coordinating training, office administration, and leveraging community-based resources. Highly organized and hardworking with excellent communication and program management skills.

  • Teaching
  • Relationship-building
  • Information Security
  • Strong Attention to Detail
  • Supply and Inventory
  • Customer Service Oriented
  • Organization and Record Keeping
  • Computer Hardware/ Software
  • Database Management
  • Promotion of Health and Disease Prevention
Work History
04/2018 to 01/2020
HR Benefits Coordinator, Health and Wellness Springfield VA Clinic City, STATE,
  • Provided administrative support for employee health benefit programs.
  • Responded to employee and staff inquiries on leave administration for various leave programs to include Voluntary Leave Transfer Program, Family and Medical Leave, and Advanced Leave options.
  • Retained personnel files and office records in accordance with established Veterans Affairs policies and directives.
  • Received and processed routine Human Resources correspondence, ensuring completeness and accuracy.
  • Provided quality customer service to Veterans, their representatives, visitors, and all VA Hospital staff.
  • Managed purchase requests for office supplies and medical center events.
08/2016 to 04/2018
EMS Program Specialist Springfield VA Clinic City, STATE,
  • Prepared a variety of correspondence to include memorandums, forms and reports for personnel actions.
  • Provided clerical and administrative support for Environmental Management Service staff.
  • Operated the Bed Management Solution and Maximo data systems to appropriately dispatch hospital service requests and work orders.
  • Utilized office automation applications: Microsoft Outlook, Word, Excel, PowerPoint, to create, store, retrieve, and print a variety of standardized documents and messages.
  • Created and maintained organized files of official timekeeping records to ensure accessibility for Fiscal Service periodic audits.
  • Assisted with answering written and telephonic customer inquiries, routing of telephone calls, and updating/tracking monthly trending reports.
  • Served as chronic disease self-management program facilitator for EMS program participants.
  • Utilized word processing software to input data received from hospital environment of care deficiency reports into spreadsheets for monitoring and close out actions.
01/2015 to 05/2016
Provider Network Support Specialist Health Services Foundation City, STATE,
  • Ensured professional medical/surgical provider credentialing applications and packets were accurate, completed, and processed in a timely manner.
  • Conducted network provider demographic verifications and data entry of health care practitioner information into credentialing automated systems.
  • Checked daily work queues to determine priority of workload to include routine correspondence processing.
  • Maintained confidentiality of patient and provider information and ensure all files are securely stored.
  • Submitted and tracked purchase requisitions, expense reports, travel requests, information technology requests, and facility requests.
  • Ordered, maintained, and tracked adequate inventory of office supplies and forms, obtaining proper approvals while staying within allotted budget.
  • Provided outreach and guidance to hospital departments and services regarding the Tricare and Veterans Affairs program requirements for contracting and credentialing of providers.
  • Intermediate to advanced level of Microsoft office skills, including Outlook, Word, Excel, PowerPoint, and Access.
  • Performed general office work such as mail processing, filing and file management, and scheduling.
  • Verified and entered provider claim information into database systems for processing of standard Tricare and Veterans Affairs patient medical claims.
12/2010 to 08/2014
ROTC Program Specialist U.S. Air Force- Wittenberg University City, STATE,
  • Provided administrative coordination and unit training support for 5 key staff members and 80+ students.
  • Scheduled and organized weekly meetings and monthly training briefs to analyze academic term requirements.
  • Maintained oversight of staff development tasks in reference to various Air Force administration and health programs.
  • Trained and assisted staff with configuring desktop applications and operating office equipment.
  • Audited and ensured automated system updates for student pay actions including tuitions/fees in excess of $180K annually.
  • Updated website content and program pamphlets to assist in the distribution of information for detachment recruiting processes.
  • Assisted in the planning and coordination of university outreach events to train, educate, and retain prospective students.
  • Competent in researching and complying with privacy and confidentiality regulations in processing and safeguarding student medical data and office correspondence.
  • Managed supply inventory of $5K, completed purchasing requirement forms, and expedited requisitions as needed.
Expected in 12/2012 to to
Associate of Applied Science: Industrial Management Technology
University of The Incarnate Word - San Antonio, TX
Expected in 08/2012 to to
Associate of Applied Science: Information Management
Air University Community College of The Air Force - Maxwell, AL
Expected in 12/2020 to to
Bachelor of Science: Health Science
Excelsior College - Albany, NY,
  • First Aid/CPR Certified
  • Certified Chronic Disease & Self-Management Program Facilitator
  • ACE-Certified Group Fitness Instructor

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Resume Overview

School Attended

  • University of The Incarnate Word
  • Air University Community College of The Air Force
  • Excelsior College

Job Titles Held:

  • HR Benefits Coordinator, Health and Wellness
  • EMS Program Specialist
  • Provider Network Support Specialist
  • ROTC Program Specialist


  • Associate of Applied Science
  • Associate of Applied Science
  • Bachelor of Science

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