hr administration resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Quality focused Store Manager, adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of Retail success.
Skills
Employee supervision and motivation
Store operations oversight
Process improvements
Outstanding communication skills
Inventory management
Program implementation
Sales professional
Team-oriented
Operational budgeting
Project management
MS Office proficient
Risk management
Retail inventory management
Employee training
Financial administration
Cost analysis and savings
Purchasing and planning
Recruiting and hiring
Profit and loss accountability
Schedule management
Experience
11/2021 to CurrentHR Administration L3harris Technologies, Inc. | Arlington, TX,
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Provided HR consultation services to leadership and department heads.
Anticipated and responded to emerging business needs by serving as change advocate.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Facilitated learning and development programs and initiatives resulting in advancement opportunities for employees.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Encouraged open communications, promoting positive and pro-employee work environment.
Recruited new employees and built relationships, driving visibility.
Formulated corrective action plan through analysis of management feedback and consultation with employee.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
07/2007 to 11/2021Store ManagerStarbucks | Hastings On Hudson, NY,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Assumed positions of Operations and Merchandising manager before promotion to store manager.
Proactively identified and solved complex problems, including Stock Replenishment routines and schedules, that impacted operations management and business direction.
Wrote order supply requests to replenish merchandise.
Prioritized sanitation, safety and health standards.
Coordinated sales reports, reconciled accounts and made bank deposits.
Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Recruiting, training and supervision of employees.
Extensive training on a new MYHR system.
Fostered healthy team environments to promote collaboration and boost productivity.
07/2002 to 06/2007Guest Experience Executive Team LeaderTesla | Tyler, TX,
Actualized strategies to continuously improve customer service, company or brand visibility.
Managed sales transactions with revenue stream of $44M annually.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Initiated non-cash marketing incentives to generate vehicle “buzz” and interest.
Oversaw teams of up to 30 cashiers and collaborated with internal department heads to determine and establish goals for existing and new staff.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Partnered with LP on internal investigations via report analysis and CCTV.
08/1997 to 07/2003Operations ManagerBobs Stores | City, STATE,
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Managed and Executed all end of year physical Inventories.
Hired, trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Managed daily operations, including supervising multiple team members within the store.
Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Managed day-to-day operations, including supervision and assignment delegation for 30 associates.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Oversaw financial management activities, including budget management, accounting and payroll.
Education and Training
Expected in 06/1989 to to High School Diploma | ASJA Girls College , San Fernando , Trinidad GPA:
Expected in 07/1991 to to Associates | Economics, Mathematics And AccountingPleasantville Senior Comprehensive, San Fernando , TrinidadGPA:
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