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Housing Referral Specialist/Facility Manager Resume Example

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HOUSING REFERRAL SPECIALIST/FACILITY MANAGER
Summary

Skilled administrative team member with in-depth understanding of Property Management standards, compliance requirements and operational procedures. Skilled problem-solver with friendly and caring mentality and excellent communication skills. Expertise in equipment maintenance, safety and health services programs and transportation.

Skills
  • Planning and development
  • Quality assurance controls
  • Problem-solving
  • Customer needs assessment
  • Inspections management
  • Document control
  • Auditing
  • Site Inspections
  • Identifying environmental concerns
  • Team leadership and development
  • Planning and coordination
  • MS Office
Experience
Housing Referral Specialist/Facility Manager / United States Air Force - Goose Creek, SC02/2019 - Current
  • Knowledge of Military Housing Office (HMO) instructions, policies, principles, concepts, and methodologies; and of installation housing privatization project transaction documents.
  • Oversaw housing inspections, audits and management reviews to ensure compliance with housing program requirements.
  • Ensured outstanding relations between residents and Public- Private Venture (PPV) partner by conducting oversight and ensuring positive line of communication.
  • Assessed all aspects of facility operations and employee activities to enforceand ensure adherence to workplace safety regulations.
  • Developed excel data base to tracked housing referral application/waitlist; gave management 100% eyes on application process and wait times.
  • Knowledge of the principles, techniques, and methodology related to housing referral and relocation support services.
  • Skilled in interviewing to obtain factual information and to explain housing policies, relocation assistance, and local procedures to military members.
  • Ability to analyze interrelated issues of effectiveness, efficiency, and productivity, and develop recommendations to solve problems.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Adhered to environmental health and safety regulations in developing and implementing facility maintenance protocol.
  • Led referral housing inspections; completed discrepancies checklist and return documentation to landlord for final compliance inspection.
  • Performed routine inspections to maintain safety and functionality of facility's fire systems.
  • Adjudicated over 600 housing referral documentation to ensure compliance per local, Federal and State regulations.
  • Built much needed training continuity book from the Enterprise Military Housing (EMH) program; ensured that the on-boarding process is a success.
  • Assisted in purging 100% old application and revamping the process on how to file new application.
Environmental Health & Safety Representative / MAHLE Behr Charleston Inc. - North Charleston, SC01/2018 - 02/2019
  • Responded and facilitated investigations of all incidents and near misses, assisting with the root causes analysis, and driving implementation of corrective actions using the 5 why approach.
  • Reduced the accident rate and decreased the Days Away, Restricted or Transfer (Dart) from 45% to 7% over a 7 month period.
  • Procured First Responder training for 53 personnel to ensure proper training is maintained plant wide.
  • Inspected workplaces, processes, products, or other systems for compliance with established safety and occupational health policies.
  • Developed, maintained and updated compliance manuals, standard operating procedures (SOPs) and work instructions to eliminate or control potential hazards.
  • Cleared (6) 240 days environmental violation and secured ISO 14001:2015 Certification within 7 months.
Fleet Maintenance Manager / US Air Force - North Charleston, SC10/1993 - 10/2013
  • Responsible for 720 vehicles and their components, valued at $31M, providing weekly maintenance inspections to determine serviceability, condition and repair priorities, historical information for entry into On-Line Vehicle Interactive Management System (OVILMS).
  • Drafted, collected and reviewed policies and procedures relevant to the organizations mission. Conducted training based on these materials to provide guidance and instructions on workflow processes.
  • Responsible for reviewing and verifying contracts and Statement of work before performing services.
  • While conducting routine maintenance, determined vehicles and equipment in need of disposal based on directives.
  • Managed the 1st Vehicle Maintenance Shop vehicles and equipment over $2.8M. Mentored and conducted training sessions to military and civilian personnel to ensure process standardization.
  • Deployed to Afghanistan, coordinated with military and civilian counterparts including 30 Vehicle Control Officers to identify and assess unit and mission requirements to ensure vehicle accountability and compliance in accordance with The USAF contracting office, Federal and Standard Operating Procedures.
Education and Training
Columbia Southern University - Orange Beach, ALExpected in 01/2022Master of Science: Occupational Safety & Health Environmental Mgmt
Limestone College - Gaffney, SC12/2016Bachelor of Science: Business Management
Housing Referral Training - Jacksonville, FL08/2019Housing Referral Training
Air Force04/2019Air Force Training Course: Facilities Planning And Management Course
BSI Group America - - Chicago, IL, United States06/2018Lead Auditor: ISO 14001
360 Training - Austin, TX08/2017OSHA General Industry Safety and Health

Certification # 36-701954942

Training Solutions - North Charleston, SC03/2017Visio Professional Level 1 & 2
Training Solutions - North Charleston, SC03/2017Microsoft Access Level 1,2 And 3
Training Solutions - North Charleston, SC04/2014Project Management Professional ( 35 Hours)
United States Air Force - North Charleston, SC2003Unit Environmental Coordinator
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Resume Overview

Companies Worked For:

  • United States Air Force
  • MAHLE Behr Charleston Inc.
  • US Air Force

School Attended

  • Columbia Southern University
  • Limestone College
  • Housing Referral Training
  • Air Force
  • BSI Group America
  • 360 Training
  • Training Solutions
  • United States Air Force

Job Titles Held:

  • Housing Referral Specialist/Facility Manager
  • Environmental Health & Safety Representative
  • Fleet Maintenance Manager

Degrees

  • Columbia Southern University - Orange Beach, AL Expected in 01/2022 Master of Science : Occupational Safety & Health Environmental Mgmt
    Limestone College - Gaffney, SC 12/2016 Bachelor of Science : Business Management
    Housing Referral Training - Jacksonville, FL 08/2019 Housing Referral Training
    Air Force 04/2019 Air Force Training Course : Facilities Planning And Management Course
    BSI Group America - - Chicago, IL, United States 06/2018 Lead Auditor : ISO 14001
    360 Training - Austin, TX 08/2017 OSHA General Industry Safety and Health
    Training Solutions - North Charleston, SC 03/2017 Visio Professional Level 1 & 2
    Training Solutions - North Charleston, SC 03/2017 Microsoft Access Level 1,2 And 3
    Training Solutions - North Charleston, SC 04/2014 Project Management Professional ( 35 Hours)
    United States Air Force - North Charleston, SC 2003 Unit Environmental Coordinator

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