SEARCH

Housekeeping Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
HOUSEKEEPING SUPERVISOR
Summary

Enthusiastic Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Skills
  • Guest relations
  • Department coordination
  • Expense tracking
  • Cleaning practices
  • Staff evaluations
  • Mopping and buffing floors
  • Customer service-focused
  • Customer relationship management
  • Staff training and development
  • Team building
  • Time management
  • Quality assurance and control
  • Employee training
  • Payroll administration
  • Document control
  • Polishing surfaces
  • Data archiving
  • Quality assurance controls
  • Supply inventory management
  • Stocking bathrooms
  • Invoice processing
  • Cost reduction strategies
  • Washing windows
  • Quality improvements
Experience
Healthcare Services Group Inc. | Bensalem, PAHousekeeping Supervisor11/2016 - Current
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted pleasantly with clients and guests when performing daily duties.
Las Palmas Healthcare Center | McAllen, TXReceptionist11/2015 - 11/2016
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared packages for deliveries and coordinated timely shipments.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Responded to customer concerns and issues.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Scheduled residents appointments by wheelchair or stretcher with ambulance transportation.
Brook Ridge Retirement Community | Pharr, TXPrivate Caregiver01/2003 - 07/2015
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding and changed linens daily to prevent spread of infection.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Administered necessary medications as directed by care plan.
  • Transported patients to and from medical, dental and personal care appointments.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Education and Training
South Texas College | Mcallen, TXSome College (No Degree) in Physical Therapy Assistance
Certifications
  • Microsoft Office Specialist (MOS)
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Healthcare Services Group Inc.
  • Las Palmas Healthcare Center
  • Brook Ridge Retirement Community

School Attended

  • South Texas College

Job Titles Held:

  • Housekeeping Supervisor
  • Receptionist
  • Private Caregiver

Degrees

  • Some College (No Degree) in Physical Therapy Assistance

Similar Resumes

View All
Housekeeping-Supervisor-resume-sample

Housekeeping Supervisor

Hyatt Regency Milwaukee

Milwaukee, Wisconsin