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Housekeeping Operations Manager Resume Example

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HOUSEKEEPING OPERATIONS MANAGER
Professional Summary

Enthusiastic housekeeping manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing anywhere between 10 an 15 housekeepers serving guests in 75 to 125 -room hotel facilities. Deadline-driven focused on turning over rooms for efficient, cost-effective operations. 25 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Knowledgeable with housekeeping management familiar with hotel operations, cleaning procedures, and health and safety regulations. Multi-talented Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Cleaning and sanitation
  • Folding clean laundry
  • Payroll understanding
  • Performance improvements
  • Ordering cleaning supplies
  • Team management
  • Preventive Maintenance
  • Guest inquiries
  • Guest experiences
  • Guest inquiry resolution
  • Training and mentoring
  • Inter-department collaboration
  • Team Building
  • Employee evaluations
  • Employee scheduling
  • Inventory replenishment
  • Guest complaint resolution
  • Guest room cleaning
  • Guest accommodations
Work History
Housekeeping Operations Manager, 09/2010 to 05/2020
Holiday Inn Express – Socorro, NM
  • Completed schedules, shift reports and other business documentation.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Directed team of 10 personnel in busy hotel with 75 rooms.
  • Evaluated employee performance and developed improvement plans.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime %
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
Restraunt Manager, 03/2003 to 08/2010
Arthur Treachers Fish An Chips – Richmond Heights, OH
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
Housekeeping Operations Manager, 02/2000 to 07/2002
Candlewood Suites – North Olmstead, OH
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
Housekeeping Manager, 04/1992 to 07/1998
Ramada Inn – Ocala, FL
  • Managed staff of 13 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Evaluated employee performance and developed improvement plans.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
Education
High School Diploma: 09/2006
Penn Foster Career School - Scranton, PA
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Resume Overview

Companies Worked For:

  • Holiday Inn Express
  • Arthur Treachers Fish An Chips
  • Candlewood Suites
  • Ramada Inn

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Housekeeping Operations Manager
  • Restraunt Manager
  • Housekeeping Manager

Degrees

  • High School Diploma : 09/2006

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