LiveCareer-Resume

housekeeper supervisor resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Acquire a position within the company, where I can utilize my stellar customer service skills and leadership experience to contribute to the continued success of the company. Summary of qualifications Highly experienced and reliable worker with a stellar record of customer service . Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in restaurant and retail areas and flexible with changing business needs. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Skills
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Promotional Information
  • Sales and Upselling
Work History
Housekeeper Supervisor, 07/2022 - Current
Loews Hotels Atlanta, GA,
  • (40hrs weekly) 1 ⦁ Cleaned rooms, laundry, guest services, checking to see if guests need anything, light maintenance (i.e, changing light bulbs, working outside ) overseeing that other housekeepers are maintaining rooms.
  • Worked on cleaning team to service hotels, offices and other commercial buildings
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa
  • Dusted picture frames and wall hangings with cloth
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Responded to requests from patrons for linens and toiletries
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Waxed and polished wood floors and other woodwork
  • Cleaned elevators, glass and planters in public areas
Dual Rate Supervisor, 06/2011 - 04/2021
FireKeepers Casino Hotel City, STATE,
  • Open and close table games ⦁ Inspected cards prior to play ⦁ Track and record buy-ins, wins, loss and bet amounts ⦁ Monitor bets and payouts, complete rating cards for guests
  • Initiate and verify fills for tables
  • Process players requests for credit and extend too guests upon approval
  • Investigate and resolve customer concernes according to procedures and policy
  • Coordinates player ratings and customer cash transactions .
  • Notified table games leadership of irregularities in play for prompt resolution
  • Managed wagers from customers to credit or debit funds according to gaming outcomes
  • Resolved minor technical problems with gaming machines
  • Performed accurate and efficient dealing to follow gaming procedures
  • Calculated winnings to verify payment made by dealer
  • Supervised company assets in assigned section following corporate and state gaming rules and policies
  • Oversaw area games to maintain security and compliance
  • Watched closely to catch errors and notified surveillance of irregularities
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives
  • Performed paperwork required for monetary transactions
Saftey Training Coordinator, 01/2004 - 06/2011
Hi-Lex America City, STATE,
  • Responsible for overseeing, planning and implementing company's employee's safety
  • Made sure company is in Compliance to MIOSA and OSHA
  • Participated in team-building activities to enhance working relationships
  • Maintained energy and enthusiasm in fast-paced environment
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Onboarded new temps by entering employee information into systems
  • Developed team communications and information for meetings
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Collaborated with team members to achieve target results
Education
: , Expected in
-
KCC - Battle Creek, MI,
GPA:
Status -

Pre-Requisites for nursing program( i.e, Biology, Medical Terminology , English, ect )

Diploma: , Expected in 05/1986
-
Knob Noster High School - Knob Noster, MO
GPA:
Status -

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Resume Overview

School Attended

  • KCC
  • Knob Noster High School

Job Titles Held:

  • Housekeeper Supervisor
  • Dual Rate Supervisor
  • Saftey Training Coordinator

Degrees

  • Some College (No Degree)
  • Diploma

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