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housekeeper supervisor resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I have experience in many areas. I have also volunteered at different times in my life in various needs depending on the area I lived. I would be an asset no matter what field I go in. I am great with people and and learning new things and I always strve to do rhe best of my ability.

Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Skills
  • Excellent Office Skills
  • Department coordination
  • Guest relations
  • Quick to learn
Experience
12/2012 to 01/2015 Housekeeper Supervisor Sunrise Senior Living | Menlo Park, NJ,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
10/2010 to 02/2012 Server Cedarbrook Senior Living Management | Bloomfield Hills, MI,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Calculated charges, issued table checks and collected payments from customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
10/2005 to 08/2007 Secretary State Of Nebraska | Omaha, NE,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Checked office supplies stock and placed orders to maintain levels.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Revised and maintained master calendar for client appointments.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education and Training
Expected in 12/2005 to to GED | St. Anand Academy, Hammond, LA GPA:

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Resume Overview

School Attended

  • St. Anand Academy

Job Titles Held:

  • Housekeeper Supervisor
  • Server
  • Secretary

Degrees

  • GED

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