Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Reliable and dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated Housekeeper experienced in basic housekeeping duties including changing sheets and towels, restocking toilet supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Skills
Washing windows
Cleaning methods
Light fixtures and ceiling fans
Polishing surfaces
Chemical cleaning
Dusting
Caring for fine china
Interior and exterior cleaning
Able to lift 100 lbs.
Ironing clothing
Mopping and buffing floors
Hardworking
Customer service-focused
Restroom detailing
Hospitality background
Excellent oral and written communication
Workforce Management
Staff development
Sales Techniques
Customer service
Problem resolution
Data management
Relationship building
Organization
Team building
MS Office
Log updates
Credit card payment processing
Inbound and outbound calling
Problem-solving abilities
Data evaluation
In-store support
Retail sales customer service
Store maintenance
Experience
07/2020 to Current
Housekeeper/Laundry AttendantMarriott International – El Segundo, CA,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
08/2019 to 07/2020
Assistant Manager/InsiderDepartment Of Defense – Havelock, NC,
Planned and prepared workflow schedules, delegating tasks for -member team.
Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Completed inventory audits to identify losses and project demand.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assisted in evaluating employee performance and cultivating improvement initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
03/2015 to 12/2017
MangerCracker Barrel – City, STATE,
Received food orders from individuals and explained offerings.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Supervised staff preparing and serving 200 meals per day.
Priced and ordered food products, kitchen equipment and food service supplies.
Controlled portion sizes and garnishing for optimal cost controls.
Assessed employee schedules for effectiveness and approved all timesheets.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
09/2007 to 12/2014
Station CookSouthern Maryland Hospital Center – City, STATE,
Processed payments and kept close eye on customers to check for signs of theft.
Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
Oversaw preparation and serving of more than 3 daily meals.
Monitored food temperatures to maintain food safety.
Tracked activities in daily logs and weekly update reports.
Projected future needs to requisition food supplies, kitchen equipment, and appliances.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in
: West Virginia Career And Technical Institute - Institute, WV GPA:
Expected in 07/2006
Pastry And Station Cook: Charleston Job Corps Center - Charleston, WV, GPA:
Expected in 06/2005
High School Diploma: Henry E. Lackey High School - Indian Head, MD GPA:
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