Motivated Housekeeping supervisor with almost 6 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Housekeeper focused on providing exceptional service to tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete.
Highly-qualified Housekeeping Supervisor offering almost 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Dedicated housekeeping supervisor offers background in housekeeping and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments.
Skills
Cleaning techniques
Housekeeping
Exceptional Time Management
Trained other employees
Residential Cleaning
Multi-Line Telephone Systems
Telephone skills
Customer and Client Relations
Telephone etiquette
POS Systems Knowledge
Cash Register Operation
Customer assistance
Basic math skills
Customer Relations
Sales
Cash Handling
Training and mentoring
Computer skills
Scheduling
Work History
02/2017 to Current
Housekeeper/ Housekeeping Supervisor Ocean State Job Lot – Albany, NY,
Kept building entryway glass clean and polished for professional presentation.
Responded to requests from residents for linens and toiletries.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cleaned and stocked residents rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Engaged with residents on room requirements and amenities to promote overall satisfaction.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Adhered to professional house cleaning checklist.
Evaluated employee performance and developed improvement plans.
Communicated repair needs to maintenance staff.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Verified cleanliness and organization of storage areas and carts.
Answered phone calls and directed them to right person.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Placed orders for housekeeping supplies and guest toiletries.
Completed schedules, shift reports and other business documentation.
Increased employee performance through effective supervision and training.
Worked with front desk to respond promptly to all guest requests.
Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Coordinated daily workflow through task prioritization and concise scheduling.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Managed over 50 resident calls per day
08/2013 to 01/2014
Sales AssociateOcean State Job Lot – Bangor, ME,
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Completed orders and organized product deliveries to meet customer timetables.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Achieved perfect attendance and on-time record.
Processed product returns and assisted customers with other selections.
Maintained customer satisfaction with quick and professional handling of product returns.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Engaged with customers to build rapport and loyalty.
Answered Phone calls and directed them to right person.
Managed over 50 customers calls per day
08/2010 to 12/2012
Sales AssociateOcean State Job Lot – Bedford, MA,
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Completed orders and organized product deliveries to meet customer timetables.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Achieved perfect attendance and on-time record.
Processed product returns and assisted customers with other selections.
Tracked stock using company inventory management software.
Maintained customer satisfaction with quick and professional handling of product returns.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Loaded and unloaded merchandise using ladder and pallet jack.
Provided positive first impressions to welcome existing, new and potential customers.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Answered phone calls and directed them to right person or department.
Managed over 50 customer calls per day
07/2006 to 02/2007
Sales AssociateKohls – City, STATE,
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Completed orders and organized product deliveries to meet customer timetables.
Achieved perfect attendance and on-time record.
Processed product returns and assisted customers with other selections.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Tracked stock using company inventory management software.
Maintained customer satisfaction with quick and professional handling of product returns.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Provided positive first impressions to welcome existing, new and potential customers.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Answered customer questions about sizing, accessories and merchandise care
Answered all phone calls and directed them to right person or department.
Managed over 50 customer calls per day
Education
Expected in 06/2007 to to
High School Diploma: East Haven High School - East Haven, CT GPA:
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