(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Motivated houseker/managers assistsnt offering 3 years in industrial cleaning services, as well as a dedication to completing tasks on time and surpassing expectations.


positive attitude

leadership qualities

works well with others


Education and Training
Edgewood High School Trenton , OH Expected in 06/1987 High School Diploma : - GPA :

Intensive Office Education

B Hotels & Resorts - Housekeeper/Front Desk Agent/Manager
Tampa, FL, 09/2015 - 09/2018
  • Swept and vacuumed floors, hallways and stairwells.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Supplied guests with extra towels and toiletries when requested.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Swept and damp-mopped private stairways and hallways.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Stripped floors using electrical cleaning equipment.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Drove customer feedback to deliver information to management for corrective action.
Black Butte Ranch - Front Desk Agent
Sisters, OR, 02/2016 - 03/2016
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Mound Haven Motel - Manager
City, STATE, 02/2016 - 03/2016
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained daily record of all transactions.
  • Assisted with opening and closing of retail branch office.
  • Responded to advanced issues with professional and relationship-focused approach.

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School Attended

  • Edgewood High School

Job Titles Held:

  • Housekeeper/Front Desk Agent/Manager
  • Front Desk Agent
  • Manager


  • High School Diploma

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