Motivated houseker/managers assistsnt offering 3 years in industrial cleaning services, as well as a dedication to completing tasks on time and surpassing expectations.
Skills
positive attitude
leadership qualities
works well with others
motivator
Education and Training
Edgewood High SchoolTrenton , OHExpected in 06/1987 – –High School Diploma: - GPA:
Swept and vacuumed floors, hallways and stairwells.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Dusted ceiling air conditioning diffusers and ventilation systems.
Supplied guests with extra towels and toiletries when requested.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Swept and damp-mopped private stairways and hallways.
Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
Stripped floors using electrical cleaning equipment.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Interacted pleasantly with clients and patrons when performing daily duties.
Cleaned and returned vacant rooms to occupant-ready status.
Drove customer feedback to deliver information to management for corrective action.
Black Butte Ranch - Front Desk Agent Sisters, OR, 02/2016 - 03/2016
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Posted charges, updated accounts and issued bills to departing guests.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored reservations to track incoming parties and special events.
Stayed current on local attractions and special events to help guests with entertainment options.
Pleasantly answered phone calls and routed to proper guest or department.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Arranged special accommodations for guests to maintain optimal satisfaction
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Set guest and group reservations and processed check-ins and check-outs.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Mound Haven Motel - Manager City, STATE, 02/2016 - 03/2016
Greeted and assisted all customers daily in high-traffic retailer.
Worked closely with customers to understand needs and resolve diverse issues.
Maintained daily record of all transactions.
Assisted with opening and closing of retail branch office.
Responded to advanced issues with professional and relationship-focused approach.
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