, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Seeking a position that will require me to utilize my diverse experience to positively impact company success, and focus on providing the best service that I can to others. QUALIFICATIONS: Looking for a new driving-oriented position to add value to the company. Hardworking individual with a continued focus on safety and customer service. Positive attitude and creativity, works effectively with others. Responsible, Dependable and Punctual with Strong Work Ethics. Excellent Communication and Strong problem solving skills
Skills
SPECIAL SKILLS:
Personal Computer software knowledge: Microsoft Office Products, Hospitality, Shipping and Receiving, Customer
Service, Cook, Waitress, Security, Data Collection, Security Assessment, Food Safety & Records Management.
Report generation
Experience
Housekeeper/Customer Service Representative, 12/2021 - 06/2022 U-HAUL MOVING AND STORAGE OF Gardena – City, STATE,
Demonstrated excellent communication skills in resolving product and consumer complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Made outbound calls to obtain account information.
Consulted with customers to resolve service and billing issues.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Laundered sheets and removed st
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Used cleaning chemicals following proper guidelines.
Requested maintenance orders to fix non-working equipment and address room damage.
Cleaned building floors by sweeping, mopping and scrubbing.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Cashier/Shift Leader Manager, Ma2021 - 10/2021 Five Guys – City, STATE,
Responsible for the cleanliness of rooms occupied by patients, surgical areas, offices, labs, waiting areas, and the restrooms
Disinfection of patient room after the patient has been discharged to ensure that the germs are killed there is no chance of spreading of infection or disease
Cleaned and sanitized restroom and other areas of the hospital to ensure patient and employee safety
Emptied waste baskets to eliminate hazards from the hospital
Replenished soap and paper supplies to ensure cleaning supplies for safety
Changed sheets and linens in hospital room to meet a patient everyday needs
Assisted the nursing team when moving patients to the designated treatment area or operating room
Picked up and transported specimens from the laboratory to the designated doctor’s office or clinic
Transported the bodies of deceased patients to the mortuary
Maintained cleanliness and safety of work area by strictly following the guidelines set by the local health authorities and the federal government
Answered all questions from patients and their families in an accurate and professional manner
Ability to sustain the effort needed to transport patients and supplies throughout the day
Excellent time management skills; punctual and attends to all tasks in a timely manner
Positive disposition; maintains pleasant and professional decorum when performing various duties
Great interpersonal skills; keeps the morale of patients and loved ones up during difficult situations
Great customer service; responds to all questions, inquiries, and concerns from patients in a professional and precise manner
Interacted with Public
Logged key information regarding each trip, including mileage, fuel and hours on road
Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels
Evaluated employees, baggage and shipments to assess security and compliance
Conducted periodic security audits
Promptly responded to all security violations and emergency calls
Verified guest and vendor identifications at each entry
Monitored security surveillance equipment
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.0
Fielded customer complaints and queries, fast-tracking for problem resolution.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Consulted with customers to resolve service and billing issues.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Developed strong customer relationships to encourage repeat business.
Answered inbound calls, chats and emails to facilitate customer service.
Exceeded company productivity standards on consistent basis.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
Logged and documented cleaning activities and reported on issues.
Verified each completed room against standard plans to maintain consistency.
Utilized personal protective equipment reduce chemical splashing incidents.
Contributed recommendations to leadership team to improve cleaning procedures.
Inspected public bathrooms on
hour basis.
Followed hotel cleanliness, professionalism and customer service standards.
Interacted pleasantly with clients and guests when performing daily duties.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Secured personnel and premises by inspecting buildings and patrolling property.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Warned persons of rule infractions or violations and evicted violators from premises.
Interacted with customers which helped to builds positive relationships.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Addressed problems quickly and reported clear information while working under minimal supervision.
Requested maintenance orders to fix non-working equipment and address room damage.
Returned rooms to occupant-ready status to satisfy future guests.
Cleaned building floors by sweeping, mopping and scrubbing.
Maintained and organized cleaning supplies stock.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
S
upported criminal investigations through collaboration with local law enforcement agencies.
Investigated reported incidents to protect company assets.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Used suggestive selling techniques to promote add-on sales.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register or POS system to receive payment by cash, check and credit card.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Accepted cash and credit card payments, issued receipts and provided change.
Processed sales transactions to prevent long customer wait times.
Helped with purchases and signed customers up for rewards program.
Server/Hostess, 11/2017 - 01/2020 IHOP – City, STATE,
Adhered to all regulatory standards regarding safe and sanitary food prep
Executed proper techniques when preparing menu item ingredients
Cooked food following specific measurements and recipes
Operated grills and steamers to prepare vegetables, potatoes, rice and meats
Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters
Presented completed orders to servers in an efficient manner
Offered suggestions for improved training procedures, leading to an increase in employee retention, also assisted with training and development of new talent
Maintained clean and orderly appearance throughout kitchen and dining area
Made all meals in accordance with company standards and requirements
Maintained stations stocked and ready for use to maximize productivity
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Served food and beverages to patrons and immediately remedied issues with orders.
Cleaned tables and chairs to prepare dining area for next customers.
Addressed complaints to kitchen staff and served replacement items.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Greeted customers, answered questions and recommended specials to increase profits.
Warehouse Associate, Shipping and Receiving , 01/2016 - 05/2016 Home Depot – City, STATE,
Received deliveries and processed all incoming shipments by scanning packages and updating orders in Software system
Packed over 40 pounds of Electronic products daily while keeping detailed records of productivity and identifying areas for improvement
Operated forklift to place merchandise in appropriate areas
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
Received orders via phone, mail, fax and internet daily
Demonstrated great teamwork skills with staff members involved in production and transport
Reordered stock to replenish inventory without interruption to production Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
Maintained accurate and current order and shipment forms, inventory documentation and customer records
Bent, lifted, opened, and moved Electronic products weighing up to 50 pounds
Communicated effectively with team members and customers.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Documented damaged, inaccurate or missing products and reported to management.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Received deliveries, scanned packages and updated orders in internal database.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
Investigated inventory discrepancies to maintain recordkeeping validity.
Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
Obtained required documentation to process shipments and support movement.
Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Examined packages and goods for damage and notified vendors of replacement needs.
Compiled, sorted and filed records of product orders, business transactions and other activities.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Updated inventory and production information using warehouse management systems and scanner guns.
Processed requests and supply orders and pulled materials to successfully prepare orders.
Operated forklifts to fill or empty overhead spaces.
Education and Training
High School Diploma: , Expected in 06/1994 - Booker T Washington High School - Houston Texas , GPA:
: , Expected in 05/1994 - Booker T Washington High - , GPA:
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