Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seeking a position that will require me to utilize my diverse experience to positively impact company success, and focus on providing the best service that I can to others. QUALIFICATIONS: Looking for a new driving-oriented position to add value to the company. Hardworking individual with a continued focus on safety and customer service. Positive attitude and creativity, works effectively with others. Responsible, Dependable and Punctual with Strong Work Ethics. Excellent Communication and Strong problem solving skills

  • Personal Computer software knowledge: Microsoft Office Products, Hospitality, Shipping and Receiving, Customer
  • Service, Cook, Waitress, Security, Data Collection, Security Assessment, Food Safety & Records Management.
  • Report generation
Housekeeper/Customer Service Representative, 12/2021 - 06/2022
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Consulted with customers to resolve service and billing issues.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Laundered sheets and removed st
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Cashier/Shift Leader Manager, Ma2021 - 10/2021
Five Guys City, STATE,
  • Responsible for the cleanliness of rooms occupied by patients, surgical areas, offices, labs, waiting areas, and the restrooms
  • Disinfection of patient room after the patient has been discharged to ensure that the germs are killed there is no chance of spreading of infection or disease
  • Cleaned and sanitized restroom and other areas of the hospital to ensure patient and employee safety
  • Emptied waste baskets to eliminate hazards from the hospital
  • Replenished soap and paper supplies to ensure cleaning supplies for safety
  • Changed sheets and linens in hospital room to meet a patient everyday needs
  • Assisted the nursing team when moving patients to the designated treatment area or operating room
  • Picked up and transported specimens from the laboratory to the designated doctor’s office or clinic
  • Transported the bodies of deceased patients to the mortuary
  • Maintained cleanliness and safety of work area by strictly following the guidelines set by the local health authorities and the federal government
  • Answered all questions from patients and their families in an accurate and professional manner
  • Ability to sustain the effort needed to transport patients and supplies throughout the day
  • Excellent time management skills; punctual and attends to all tasks in a timely manner
  • Positive disposition; maintains pleasant and professional decorum when performing various duties
  • Great interpersonal skills; keeps the morale of patients and loved ones up during difficult situations
  • Great customer service; responds to all questions, inquiries, and concerns from patients in a professional and precise manner
  • Interacted with Public
  • Logged key information regarding each trip, including mileage, fuel and hours on road
  • Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels
  • Evaluated employees, baggage and shipments to assess security and compliance
  • Conducted periodic security audits
  • Promptly responded to all security violations and emergency calls
  • Verified guest and vendor identifications at each entry
  • Monitored security surveillance equipment
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.0
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Exceeded company productivity standards on consistent basis.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Logged and documented cleaning activities and reported on issues.
  • Verified each completed room against standard plans to maintain consistency.
  • Utilized personal protective equipment reduce chemical splashing incidents.
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Inspected public bathrooms on
  • hour basis.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Interacted with customers which helped to builds positive relationships.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • S
    upported criminal investigations through collaboration with local law enforcement agencies.
  • Investigated reported incidents to protect company assets.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
Server/Hostess, 11/2017 - 01/2020
  • Adhered to all regulatory standards regarding safe and sanitary food prep
  • Executed proper techniques when preparing menu item ingredients
  • Cooked food following specific measurements and recipes
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats
  • Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters
  • Presented completed orders to servers in an efficient manner
  • Offered suggestions for improved training procedures, leading to an increase in employee retention, also assisted with training and development of new talent
  • Maintained clean and orderly appearance throughout kitchen and dining area
  • Made all meals in accordance with company standards and requirements
  • Maintained stations stocked and ready for use to maximize productivity
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials to increase profits.
Warehouse Associate, Shipping and Receiving , 01/2016 - 05/2016
Home Depot City, STATE,
  • Received deliveries and processed all incoming shipments by scanning packages and updating orders in Software system
  • Packed over 40 pounds of Electronic products daily while keeping detailed records of productivity and identifying areas for improvement
  • Operated forklift to place merchandise in appropriate areas
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
  • Received orders via phone, mail, fax and internet daily
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Reordered stock to replenish inventory without interruption to production Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records
  • Bent, lifted, opened, and moved Electronic products weighing up to 50 pounds
  • Communicated effectively with team members and customers.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Documented damaged, inaccurate or missing products and reported to management.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
  • Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
  • Obtained required documentation to process shipments and support movement.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
Education and Training
High School Diploma: , Expected in 06/1994
Booker T Washington High School - Houston Texas ,
: , Expected in 05/1994
Booker T Washington High - ,
  • Major in [Business Management
  • Dean's List Honoree [Semester and Year]
  • Summa cum laude graduate
  • Ranked in Top [Number]% of class

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Resume Overview

School Attended

  • Booker T Washington High School
  • Booker T Washington High

Job Titles Held:

  • Housekeeper/Customer Service Representative
  • Cashier/Shift Leader Manager
  • Server/Hostess
  • Warehouse Associate, Shipping and Receiving


  • High School Diploma

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