housekeeper caregiver resume example with 5+ years of experience
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Knowledgeable and dedicated customer service professional with 5+ years of experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Answered over 80+ calls per shift to meet fast-paced call center demands.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via Live Chat during shifts.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Set service appointments
- Quickly and accurately counted 10 + drawers at start and end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed checks, cash and credit purchases or refunds.
- Directed team cashiers to maximize performance and deliver exceptional service to every customer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
Orange High School - Hillsborough, NC
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Resume Overview
School Attended
- Orange High School
Job Titles Held:
- Call Center Customer Service Representative
- Cashier Team Lead
Degrees
- High School Diploma
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