Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.
xperienced in overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
Multi-family property management
Fair housing mandates
Sales and marketing
Mortgages and loans
Commercial property
Microsoft Office
Knowledge of leasing and market conditions
Scheduling
Customer service
Project management
Recordkeeping
Quality assurance
Cash management
Administrative support
Data entry
Inventory management
MS Office
Time management
Conflict resolution
Documentation
Experience
Housekeeper/Breakfast Attendant, 01/2017 - Current Intertrust Group B.V – Amsterdam, NY,
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Swept and damp-mopped private stairways and hallways.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Washed and polished glass windows and doors to keep entryways clear and professional.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Swept and vacuumed floors, hallways and stairwells.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to
Requested maintenance orders to fix non-working equipment and address any room damage.
Organized supplies for efficient use based on expected customer needs.
Provided deep cleaning services for areas in need of additional sanitation.
Spot cleaned carpets using industrial carpet cleaner.
Stripped floors using electrical cleaning equipment.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
Dusted ceiling air conditioning diffusers and ventilation systems.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Corporate Administrator, 09/1991 - 12/2015 First Bank And Trust – Kalispell, MT,
Transformed departmental operations through aggressive process overhaul and attention to quality.
Revitalized business plans and realigned company objectives to increase overall profits.
Provided organizational leadership to over 10 professionals.
Implemented strategic offerings to enhance company's suite of products and services.
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Directed business-wide changes to modernize procedures and organization.
Developed and monitored internal control systems.
Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Partnered with executive team to define company goals.
Hired, trained and mentored 10-12 staff members to maximize productivity.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Executed on-time, under-budget project management to adhere to project road map.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
On-Site Manager, - Trade Wind Apt. – City, STATE,
Maintained records of all activities involving apartment [ and [ propertie
Inspected properties regularly to identify deficiencies and schedule repairs.
Developed and implemented strategic plan for property management.
Oversaw daily operations, maintenance and administration of various properties.
Ensured timely production of annual rent, operating expense and real estate tax adjustments.
Inspected property every daily [, took pictures and wrote reports regarding findings for submission to complex [.
Coordinated [ improvements in compliance with [ agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Liaised between company and owners to address and remedy ongoing concerns.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Education and Training
: General Studies, Expected in - College of San Mateo - San Mateo, CA GPA:
High School Diploma: , Expected in 06/1982 - Monte Vista High School - Danville, CA GPA:
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