- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Organized and dependable housekeeping professional offering 27 years' experience in hospitality and customer service-related positions. Proficient in waxing floors, polishing surfaces and cleaning guest areas. Seeking a long-term position at Transylvania Mission Hospital. Enthusiastic Assistant Housekeeper knowledgeable about hygiene supplies, bathroom servicing and bed making skills and following company requirements with every room. Focused on providing every guests with a top-notch experience in each room. Assistant Housekeeper responds to hotel guest needs and focuses on delivering maximum satisfaction. Strong attention to detail, punctual nature and team-focused attitude. Well-versed in housekeeping procedures and adept at promoting guest loyalty. Responsible, positive and upbeat with a good understanding of housekeeping standards at clients homes. Skilled at replenishing supplies, making beds and using chemical cleaners in the correct fashion. Detail-oriented Assistant Housekeeper with reputation for strong work ethic and great organization skills. Reliable and self-motivated to work effectively with little to no supervision. Skilled Department Manager, self starter, with 27 years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Motivated and efficient, specializing in deep cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Hardworking and reliable worker with strong ability in customer satisfaction and teamwork. Offering professionalism, dedication and fortitude. Highly organized, proactive and punctual with team-oriented mentality. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
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Hyatt – Queens, NY,
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
- Swept and damp-mopped private stairways and hallways.
- Contributed recommendations to leadership team to improve cleaning procedures.
- Followed hotel cleanliness, professionalism and customer service standards.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Informed supervisor when supplies were low.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Monitored common areas for cleanliness and safety.
- Organized supplies for use based on expected customer needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Used chemical and all natural cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Utilized personal protective equipment reduce chemical splashing incidents.
- Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
- Verified each completed room against standard plans to maintain consistency.
- Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
- Disposed of hazardous materials in appropriate containers.
- Exceeded company standards for cleanliness, sanitation and presentation.
Ryder System Inc. – Nashville, TN,
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock or other materials.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Delivered customer orders to homes and places of business within established time frames.
- Retained valid proof of insurance and registration in vehicles.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Eliminated downtime and maximized revenue by providing top product shipment delivery quality control.
- Measured temperature of haul and refrigerated area of truck.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
- Reviewed transportation and shipping tags to verify accuracy of inventory counts.
- Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
- Planned and adjusted optimal routes based on traffic and weather conditions to reduce distribution time by 25 25%.
Eataly – Chicago, IL,
- Trained and coached new team members.
- Replenished, rotated and culled displays several times daily.
- Participated in quarterly inventory counts and conducted inventories.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Received produce deliveries and unloaded produce.
- Trimmed, washed and bundled produce.
- Assisted customers with produce questions and special orders.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Provided clear, attractive and consistent signage.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Maintained department equipment and advised general manager of equipment repair needs.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Oversaw team of 7 grocery employees with $125000 in yearly revenue.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
Giant Eagle – Mentor, OH,
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated and frosted average of 35 cakes per shift.
- Assembled, prepared, decorated and frosted average of 35 cakes per shift.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Produced frostings and creams for cakes and other edibles.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Handled cash, credit card and check transactions.
- Decorated cakes, cupcakes, cookies and special occasion trays.
- Performed inventory and ordered more supplied and ingredients.
- Trained new bakers on decoration processes.
- Took custom orders from clients and provided accurate quotes.
- Assisted other decorators in specialized designs.
Broome High School - Spartanburg, SC
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Job Titles Held:
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- High School Diploma
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