Highly motivated and awarded Hotel Operations Manager with relevant experience cultivating high profile relationships and developing and executing winning sales strategies that boost the bottom lines. Skilled in building business, leveraging core strengths and working diligently to maintain solid client relationships. Proven background in hotel operations, knowledgeable in best practices, project execution and driving teams to achieve enterprising organizational objectives. Active Secret Security Clearance.
03/2012 - Current
Duane Street Hotel - New York, NYHotel Operations Manager
Responded to all guest requests,problems,complaints and accidents presented at the front desk in an attentive,courteous and condition efficient manner.Ensure standards are met through daily inspections of cleanliness, sanitation,compliance and customer service.
Training,scheduling,unit meetings,staff conduct,daily reports,inventory controls,opening and closing duties.Assisted staff with customers as needed to maintain highest service standards.
Reviewed financial reports on a daily basis and implement timely changes in operating plans to respond to financial results.Maximize room revenue and occupancy by reviewing status daily.
Implement and ensure all management policies,procedures,revenue development,cost controls and customer satisfaction.
Reports/paperwork,responsible for hiring and firing decisions,performance reviews of associates.
01/2010 - 02/2012
Crown Plaza Hotel - Brooklyn, NYOperations Manager
Motivate,coach,counsel and discipline all hotel staff.Prepare and conduct all front office interviews and follow procedures according to Crown Plaza Hotel policies.
Responsible for managing the financial viability of the hotel,and ensuring the hotel meets all financial obligations.
Conduct staff recruitment,maintaning excellent customer service,ensuring all standards of hotel operation are met.Ensure compliance with all front office policies,standards and procedures.
Ensure all revenue and expense controls,adhere to company written policies and procedures.
Achieved and exceeds goals including performance goals ,budget goals and team goals.
Attends daily and monthly rooms merchandizing meetings,reviews all front office staff work hours for payroll compilation and submit to HR on a timely basis.
01/2006 - 12/2009
Dream Downtown Hotel - New York, NYFront Office Manager
Manage day to day operations.Maintain a professional working relationship and promote open lines of communication with managers,employees and other departments.conduct departmental meetings and continually communicates a clear and consistent message regarding front office goals to produce desired results.
Ensure staff greet and welcome all guest approaching the front desk in accordance to hotel policies.Coordinates all aspects of the ongoing implementation of the Dream Downtown Hotel philosophy of service.
Review daily front office and activity reports generated by nights audits.Conducts meetings according to hotel standards as required by management.
Maintain constant communication with housekeeping,reservations and accounting.Supervise and managing employees.
Monroe CollegeBronx, NYBachelor of ScienceGPA: Dean's ListDean's List