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hotel manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.

I am also a strategic Soldier committed to defending and protecting national interests. Versed in providing administrative support and gathering and analyzing military intelligence and information. Physically fit and motivated individual committed to adhering to army's seven core values.

Skills
  • VIP Services
  • Social Media Networking
  • Front Desk Operations
  • Computer Skills
  • Personnel Supervision
  • Problem-Solving
  • MS Office
  • Shift Scheduling
  • Physical Fitness
  • Combat Operations
  • Weapons Handling
  • Small Arms Weaponry
  • Hand-to-Hand Combat Techniques
Experience
Hotel Manager, 12/2020 - Current
Bobby Hotel Nashville, TN,
  • Assisted guests at check-in, providing information on various services within hotel.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Oversaw recruiting, interviews and new employee hiring.
  • Responded to and resolved guest issues or complaints.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Input and confirmed reservations for guests.
  • Built and maintained productive relationships with employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Human Resources Specialist (42A), 02/2020 - Current
Army National Guard Central City, KY,
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Created monthly newsletters and arranged monthly employee events.
  • Partnered with senior HR team to communicate company standards and policies.
  • Developed expertise in small arms use, care and accountability.
  • Provided precision to carry out increasingly complex missions.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Provided tactical and technical guidance to facilitate unit duties.
  • Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
  • Maintained accurate, updated files on civilian and military personnel in battalion.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Housekeeping and Laundry Attendant, 06/2015 - 06/2020
Drury Hotels Montgomery, AL,
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
Dishwasher, 06/2017 - 08/2019
Porter Hills Holland, MI,
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Education and Training
High School Diploma: , Expected in 06/2020
-
Denmark Community School - Denmark, WI
GPA:
Status -
  • United States History AP Course
  • English AP Course
Certifications
  • Combat Life Saver Training - 2022
,

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Resume Overview

School Attended

  • Denmark Community School

Job Titles Held:

  • Hotel Manager
  • Human Resources Specialist (42A)
  • Housekeeping and Laundry Attendant
  • Dishwasher

Degrees

  • High School Diploma

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