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Hotel Manager Resume Example

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HOTEL MANAGER
Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 10 years driving growth and brand recognition for major companies. Hardworking and reliable scheduler with strong ability in Customer service and Management. Offering Organization, Attention to detail and great work ethic. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Community relations
  • Social media networking
  • Special event coordination
  • Organizational skills
  • Work ethic
  • Reporting
  • Conflict resolution
  • Project oversight
  • Safety procedures
  • Training and mentoring
  • Sales
  • Leadership
Experience
Hotel Manager / Company Name - City, State01/2020 - 11/2020
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Supervised daily operations of brand new 100-room hotel with staff of 20 employees.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Managed team of four front desk agents, supervising personnel in issue resolution and daily process.
  • Provided end-of-month audits of the resort to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved profit margins by streamlining operations and workflow.
  • Performed site evaluations, customer surveys and team audits.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Office Manager / Company Name - City, State01/2018 - 10/2020
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Drafted manuals and resources for identifying access to services.
  • Authored countywide manual for families and children that identified community resources.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Trained 10 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Optimized traceability, developing organization systems for court documents and exhibits.
Hotel Front Desk Supervisor / Company Name - City, State01/2012 - 01/2018
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Apartment Leasing Agent / Company Name - City, State01/2008 - 12/2011
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Coordinated and followed up on maintenance requests for residents.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Detailed application requirements and answered questions from prospective tenants.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
Education and Training
Baltimore County Community College - City01/2006GED
Accomplishments
  • Received Employee of the Year Award in 2013 for all La Quinta Properties in the Northeast region. ( Over 900 Candidates Considered)
  • Received Manager of the year award in 2014, 2015, 2016 for Trip Advisor.
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Resume Overview

School Attended

  • Baltimore County Community College

Job Titles Held:

  • Hotel Manager
  • Office Manager
  • Hotel Front Desk Supervisor
  • Apartment Leasing Agent

Degrees

  • Baltimore County Community College - City 01/2006 GED

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