hotel manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Guest relations
Hospitality
Sales
Work ethic
Conflict resolution
MS Office
Time management
Experience
03/2019 to CurrentHotel ManagerOmni Hotels | Chicago, IL,
Handled guest complaints and offered complimentary services for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
07/2016 to 02/2019Manager of OperationsSms Assist | New York, NY,
Handled guest complaints and offered complimentary services for hardship cases.
Mentored new employees, demonstrating best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within the hotel.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
06/2014 to 06/2016Front Desk ReceptionistConcord Hospitality | Reading, PA,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and fulfill requests and resolve issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Arranged special accommodations for guests to maintain optimal satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Input customer data into reservation software and made immediate updates to reflect room changes.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Monitored reservations to track incoming parties and special events.
Education and Training
Expected in 05/2021 to to Pusuing Master’s | Information Technology managementCampbellsville University, , KentuckyGPA:
Expected in 06/2016 to to Master’s | Engineering ManagementCalifornia State University, , GPA: GPA: 3.2
Expected in 04/2012 to to Bachelor’s | Mechanical EngineeringKamala Institute Of Technology and Sciences, , GPA: GPA: 3.3
Accomplishments
Title: A STUDY ON IMPLEMENTING CRM METHODOLOGY (vTiger) IN HOSPITALITY SERVICES
Team Size: 2
Description: This study involves implementing the methodology and see that how the customer relation and trust can be gained towards the company, which on return increases the revenue of the company.
As a result we found that by the quick and quality service the customer satisfaction can be gained more.
Title: FABRICATION OF SOLAR POWERED LAWN MOWER.
Team Size: 5
Description: We fabricated and designed the solar powered lawn mower which works with solar power consumption.
This causes no pollution like ordinary gas or diesel or electric lawn mowers.
Responsibilities:.
Idea of Designing the structure, assembled and collected the information of manufacturing.
Title: ROCKET BOOMER DRILLING MACHINE.
Team size: 4
Description: The study involves the working efficiency of the Drilling Machine and its comparision with the Manual Drilling Machine.
The study given a result that Boomer Drilling Machine is five times faster and efficient than manual Driiling Machine.This kind of drilling machine can save a lot of time and money in drilling tunnels.
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