hospital unit service coordinator iii resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Quality-focused billing professional successful at settling patient and insurance accounts. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Enthusiastic customer service representative with in-depth knowledge of sales, account management and training.
Core Qualifications
Top sales performer
Skilled multi-tasker
Dedicated team player
Fast learner
Personable
Deadline-oriented
Staff motivation
Exceptional customer service
Strong communication skills
Customer service expert
management
Strong organizational skills
Invoice processing
Insurance eligibility verification
Medical billing
Patient care advocacy
Medical terminology
Insurance processing
Accounts receivable professional
Microsoft Office proficiency
Excel spreadsheets
Self-directed
Professional and mature
Strong problem solver
Energetic work attitude
Large cash/check deposits expert
Experience
Hospital Unit Service Coordinator III, 03/2014 - Current Adventist Health System – Fort Benning, GA,
Greet new patients, families and visitors and show them to their room.
Provide information to the family about resources within the hospital such as gift shop, food availability, etc.
Assist patients that are scheduled for discharge.
Check with patient regarding ride home, assist patient in calling family/friend for ride.
Help patient pack up belongings and make sure all discharge paperwork is with the patient.
Responds to visitor intercom, check in with nurse if visitors can come in, communicate with family if there are delays, call family from waiting room when ready.
Answer phone, direct calls to appropriate party, take message and relay as needed to families and staff.
Redirect calls to appropriate departments.
Answer patient call lights promptly and cordially using the patient's name.
Arrange for transporting patients at discharge or transfer within hospital.
Page doctors and other hospital personnel and departments, such as Social Services, Supervisors, Respiratory Therapy, etc.
Notify designated individuals and departments of admissions transfers, expirations or pending discharges.
Notify appropriate unit personnel upon admission of new patients.
Confers with Charge Nurse for making bed assignments.
Update and maintain patient locator boards.
Assist Charge Nurse by calling staff needed to cover nursing acuity and census needs.
Assist with organ donation processing with patients, facilitating services in a timely matter and coordination procedures.
Set up rooms for new admissions.
Assist nurses who are busy in a patient room when additional supplies or pieces of equipment are needed.
Assure that all pending discharges are entered.
File staff time cards, mail and print patient labels.
Ensure fax, printer, EMR labels are stocked and working properly.
Stock Rooms, unit supply carts, nursing stations and nourishment Centers.
Maintain cleanliness and organization of HUSC work area including around unit and equipment room.
Monitors and distributes items from the pneumatic tube.
Pick up blood products as requested.
Ensures that linen supplies are adequate.
Collaborates with patient's nurse to coordinate times of tests, procedures and makes arrangements for transport.
Removes Unit equipment from hallways.
Assists with bed to bed transfers within facility.
Coordinates with departments to have excess equipment such as beds, gurneys, pumps, oxygen tanks removed from the Unit.
Return excess supplies to Distribution as appropriate.
Establish and order standard quantities of supplies needed for the unit.
Maintain log book of equipment borrowed from Unit.
Call appropriate department for repairs.
Perform EMR nurse documentation audits, experience with word processing, spreadsheets, databases and Lotus Notes.
Complete property sheet on every new admission's.
Initiates breaks, meals and SOS form.
Call staffing for SOS requests.
Update hospital communicate list, such as department telephone list, transport codes, physician call list, etc.
Patient Advocate, 03/2011 - Current Atlantis Casino Resort Spa – Black Hawk, CO,
Maintain appropriate and professional level of work activity according to work standards and establish work processes to ensure timely certification.
Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs for CMISP, Medi-Cal, Presumptive Medi-Cal Disability and Out of County CMSP Programs.
Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.
Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.
Ensure all required verification's are submitted to County in order to get Eligibility Approved.
Follow up with Caseworker at Sacramento County office to get Eligibility status, document account and update patient status as well.
Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
Document pertinent patient information and all work activity in the appropriate systems dictated by NCO/Hospital policies and procedures.
Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.
Knowledge, understanding, and compliance with hospital policies procedures and systems.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Maintain administrative assistant organizing various projects, establishing priorities to complete assigned tasks on a timely basis accurately, neatly, and quickly under pressure of deadlines.
Handling multiple tasks with frequent interruptions.
Ability to receive and follow instructions in a positive manner.
Front Desk Representative, 08/2006 - Current Tuff Shed, Inc. – Eugene, OR,
Processing and collecting funds.
Managing all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures.
Adjustments, Post Advance Deposits, Paid Outs, Billing/Accounts Receivable, Post Payments etc.
Excellent customer service and interpersonal skills with experience screening visitors and callers effectively and quickly, answer questions or resolve problems, or direct to appropriate resource Responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk.
Audit responsibilities include nightly balancing duties, daily paperwork and shift reports and Perform nightly backup of server.
Process guest registrations, including collecting payment.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Promote, answer questions about and enroll guests in La Quinta's frequent guest program.
Perform nightly balancing of in-room video and long distance telephone services.
Prepare express checkout folios; maintain room status and key inventory.
Communicate all pertinent shift information to General Manager and other desk staff.
Completed charge backs, adjustments, responded to emails and handled guest issues.
Attended conference and Sales blitz.
Made schedules, payroll and Audit.
Managed another property for 2 weeks when General Manager was on vacation.
Responsible for assisting the General Manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.
Financial management skills are critical to the success of each of our managers in order to meet goals established for operational expenses and labor cost.
Involved in building, training and mentoring a team of employees who strive to be the bright spot in each of our customer's day.
Ensure guest rooms are spotlessly clean.
Ensure the physical condition of the hotel is well maintained.
Assist with safety and security training programs.
In the event a guest complaint is received, assist the General Manager with the response.
Front Desk Agent, 10/2003 - 2005 GOOD NITE INN HOTEL – City, STATE,
Responsible for providing superior service to both the internal and external customers.
Completed billing for internet reservations (Expedia, Orbitz, Lodging, Hotels.com).
Helped General Manager with front desk supervision including Accounts receivable.
Processing and collecting funds Managing all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures.
Adjustments, Post Advance Deposits, Paid Outs, Billing/Accounts Receivable, Post Payments etc.
Training front desk staff to successfully perform, guest satisfaction, including central reservations procedures.
Responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk.
Audit responsibilities include nightly balancing duties, daily paperwork and shift reports.
Process guest registrations, including collecting payment.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Perform nightly balancing of in-room video and long distance telephone services.
Perform nightly backup of server.
Prepare express checkout folios.
Maintain room status inventory.
Perform key inventory.
Communicate all pertinent shift information to General Manager and other desk staff.
Experience coordinating travel, meeting arrangements and expense reimbursements.
Education
Associate of Arts: Business Administration Emphasis in Accounting, Expected in 2009 - Heald College - Rancho Cordova, CA GPA: Student of the quarter Award Status -
4.0 GPA
Law & Ethics Human Resources Accounting Income Taxes QuickBooks Payroll Accounting Certificate, Going an Extra Mile Training May 2005 Certificate, Sexual Harassment Protection Training November 2005 Certificate, Computer/Business Technology January 2002 : , Expected in - - , GPA: Status -
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Resume Overview
School Attended
Heald College
Job Titles Held:
Hospital Unit Service Coordinator III
Patient Advocate
Front Desk Representative
Assistant Manager
Front Desk Agent
Degrees
Associate of Arts
Law & Ethics Human Resources Accounting Income Taxes QuickBooks Payroll Accounting Certificate, Going an Extra Mile Training May 2005 Certificate, Sexual Harassment Protection Training November 2005 Certificate, Computer/Business Technology January 2002