Hospital Unit Service Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A motivated Unit Clerk/Medical Professional seeking a position in a challenging environment. Proficient in various computer applications. Excellent communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A problem solver who gets the job done.

  • Microsoft Windows (Microsoft Word, Excel, Outlook, PowerPoint, Office, Mail)
  • Bilingual (Hindi, Punjabi, Sign Language)
  • Customer Service
  • Problem Solving
  • Time Management
  • Organization
  • Leadership
  • Medical terminology
  • Nursing Support
  • Knowledge using Epic
  • Knowledge of using various medical office equipment including printers, fax machines, phone lines
  • Following Up With Patients
  • Patient-focused Quality Service
Work History
05/2020 to 04/2022
Hospital Unit Service Coordinator 22Nd Century Technologies Tucson, AZ,
  • Greet new patients, families and visitors and show them to their room.
  • Coordinated bed placement and bed readiness to ensure patients have a smooth transition when moving throughout the hospital.
  • Assisted nursing unit staff and managers with secretarial and unit management duties.
  • Prepared patient admissions and discharge packets.
  • Scheduled patient transport via epic system to get patients ready for procedures and tests.
  • Answered patients call system, telephone calls, relayed messages while maintaining confidentiality of all patients.
  • Maintained office equipment including computers, telephones, printers and fax machines and paper supply.
  • Assisted in multiple areas of the department during periods of peak patient care demands.
12/2019 to 05/2020
Patient Access Operations Agent Dean Health Edmond, OK,
  • Coordinated care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
  • Accurately documented and routed calls to proper departments.
  • Worked with care teams, patients, and outside facilities to obtain necessary information required for care.
  • Obtained and updated insurance information.
09/2019 to 12/2019
Seasonal Customer Service Consultant Kaiser Permanente Elk Grove, CA,
  • Identified and reported any reoccurring customer service issues to upper management.
  • Ensured timely one-call resolution with customers.
  • Managed customer inquiries by providing product information and processing orders.
  • Utilized effective time management and prioritization skills in order to handle high volume of calls as quickly as possible .
05/2019 to 09/2019
Office Assistant IV Ohio Living Westerville, OH,
  • Performed clerical duties which included registering and scheduling patient examinations.
  • Collected and documented patient information into epic system.
  • Responded to patient inquires including explanations of exams and exam protocols.
  • Processed patient referrals and insurance authorizations.
  • Communicated protected health information via email, fax and phone to appropriate departments.
11/2017 to 05/2019
Unit Assistant Getgo Carmel, IN,
  • Ordered supplies and materials needed for units.
  • Made follow up appointments for patients as needed.
  • Answered call system from nurses station and greeted patients and their family members.
  • Prepared patient discharge packets and other documents for patients including transfers to other skilled nursing facilities.
  • Assisted unit personal in use of electronic medical record and other systems; including acting as backup resource for any computer related issues.
09/2014 to 11/2017
Nutrition Partner Caine & Weiner Sherman Oaks, CA,
  • Collected patient meal and snack choices according to diet order via handheld electronic device.
  • Offered patients alternative food and beverage selections and resolved problems and concerns utilizing patient care team, registered dietitian, nutrition clerk and management.
  • Stocked floor nourishment, tray line supplies, printer paper supplies and chemical dispensers.
  • Recorded all assigned data such as food storage temperatures, dishwasher temperatures, ph levels, meal counts, late trays and logged data in proper area.
02/2013 to 09/2014
Dietary Aide Grand Living At Lake Lorraine Sarasota, FL,
  • Observed patient food intake and reported progress and dietary problems to any available dietitian.
  • Provided assistance to cook in preparation and service of meals.
  • Sanitized carts after each use; operated dishwasher to wash all dishes, trays, & utensils; wash pots and pans, stored clean items according to established procedures.
  • Stocked food and paper goods in storeroom area.
09/2012 to 02/2013
Food Service Lead Stanford University City, STATE,
  • Familiarized myself with operating kitchen equipment including slicing machines, food processors, and blenders to prepare recipes.
  • Duties included setting up work stations including prep tables, service counters and steam tables.
  • Served food to students while ensuring student satisfaction and anticipating their needs.
  • Provided excellent customer service and positive attitude towards students.
  • Adhered to company's safety policies and procedures including proper food safety and sanitation.
  • Trained new hires on proper food handling techniques, serving protocols and time management.
09/2011 to 09/2012
Accounting Clerk Bank Of America-Registry City, STATE,
  • Operated office machines, such as adding, calculating, and duplicating machines.
  • Operated computer terminal to input and retrieve data.
  • Prepared issues, and sent out receipts, bills, policies, invoices, statements and checks.
  • Compiled and maintained record of business transactions and office activities while performing other similar clerical tasks and utilizing knowledge of systems or procedures, copied data and compiled records and reports.
  • Computed wages, taxes, premiums, commissions, and payments.
  • Opened and routed incoming mail, answers correspondence, and prepared outgoing mail.
  • Assisted and supported managers in performing various administrative tasks including but not limited to making eye contact with visitors and clients and resolving their inquires.
  • Assisted accounting department in accounting functions.
  • Handled office expenditure within budgetary limit.
01/2009 to 09/2011
Electrocardiogram Internship Mission Valley Regional Occupational Program City, STATE,
  • Attached Ekg electrodes to students in order to monitor their heart activity and removed them after tests were completed.
  • Explained the function and process of a Ekg exam to students prior to exam.
  • Monitored Ekg equipment and reported any malfunctions.
  • Maintained inventory of supplies needed to perform Ekg tests.
  • Monitored Ekg for any abnormal patterns.
  • Positioned students correctly prior to testing.
  • Monitored students comfort and safety during test.
03/2006 to 01/2009
Lead Server Fremont Marriott City, STATE,
  • Along with other staff prepared dining and seating areas, by setting clean linens and setting silverware.
  • Reviewed menu items, beverage lists and food menu specials with staff to make sure staff is properly prepared to attend to guests.
  • Ensured guest satisfaction and made sure their dining experience was exceptional.
  • Balanced cash registers at beginning and at end of shift.
  • Assigned seating sections to serving staff and buss persons.
  • Assisted guests with any issues in order to maintain guest satisfaction when other managers or supervisors were not around.
  • Estimated food consumption through inventorying, and placing orders with suppliers and vendors.
Expected in 10/2013
Physical Therapy Aide Certification: Physical Therapy
MedTek College - Hayward, CA,
Expected in 08/2009
EKG Technician Certification: Electrocardiograph Technology
MVROP - Fremont, CA,
Expected in 06/2003
High School Diploma: General Studies
Newark Memorial High School - Newark, CA,

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Resume Overview

School Attended
  • MedTek College
  • Newark Memorial High School
Job Titles Held:
  • Hospital Unit Service Coordinator
  • Patient Access Operations Agent
  • Seasonal Customer Service Consultant
  • Office Assistant IV
  • Unit Assistant
  • Nutrition Partner
  • Dietary Aide
  • Food Service Lead
  • Accounting Clerk
  • Electrocardiogram Internship
  • Lead Server
  • Physical Therapy Aide Certification
  • EKG Technician Certification
  • High School Diploma

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