hospital services director resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Quality Director with 10 years of experience propelling effective quality management programs. Successful at implementation of quality improvements within operational departments. Poised problem-solver with expertise in one of the most regulated manufacturing industries in the country. With an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance.


Hospital Services Director & Quality Director

  • Critical Thinking
  • Team Management
  • Budget Management
  • Relationship Building
  • Active Listening
  • Supervision & Leadership
  • Effective Customer Communication
  • Data Management
  • Problem Resolution
  • Training & Development
  • Team Building
  • Customer Service
  • Conflict Resolution
  • Planning & Organizing
  • Microsoft Office
  • Product Development
  • Process Documentation
  • Employee Training
  • Lean Manufacturing Methodologies
  • Complaint Resolution
  • Product Inspections
  • Final Product Approvals
  • Performance Monitoring
  • Complex Problem Solving
  • Test Result Interpretation
  • Time Management
  • Effective Multitasking
  • Attention to Detail
  • Strong Work Ethic
  • Defect Identification
  • Deadline Adherence
  • Report Writing
Hospital Services Director, 10/2019 - Current
Borgwarner Inc. Livonia, MI,
  • Established measures, outcomes and expectations to help personnel understand and meet operational objectives.
  • Verified team compliance with established procedures and protocols critical to successfully manufacturing blood products, donor & patient test results, and distribution services.
  • Coordinated solutions to process problems faced by team members, inefficiencies in the supply chain, and built solutions to financial issues and had oversight of the execution of solutions.
  • Coordinated resources and monitored performance at several locations in a tri-state region.
  • Analyzed and purchased the most efficient and cost-effective equipment for operations.
  • Identified new product needs and coordinated the creation and deployment of new product lines.
  • Direct a team of 50+ team members to manufacture and distribute blood products to over 150 hospitals across a tri-state region in Iowa, Nebraska, and South Dakota.
  • Development of department metrics and individual metrics to monitor efficiencies in all operational sections of Hospital Services.
Quality Director , 07/2014 - 10/2019
Olympic Steel Bentonville, AR,
  • Managed and reported quality program updates and metrics to LifeServe Blood Center operational departments and worked collaboratively with Senior Leadership and Operational Leadership to propel organization's quality overall.
  • Oversaw and implemented comprehensive quality management plan.
  • Discovered opportunities for performance improvement through data analysis and report assessment.
  • Orchestrated data collection, report generation and review of quality issues.
  • Analyzed facility quality and risk performance data to plan improvements in operational & quality settings.
  • Investigated product quality events to conduct root cause analysis and suggest responsive action to administrators.
  • Remained updated on latest state and federal regulations to serve as internal regulatory resource.
  • Tracked quality improvement implementation process and measured results using Organizational KPIs.
  • Prepared and reviewed evaluation of corrective action plans to verify that they mitigated the error.
  • Maintained regular communication with Senior Leadership and Operational Leadership to obtain feedback on quality initiatives and address issues.
  • Conducted quality training sessions for Operational and Quality employees, resulting in team members being competent in FDA and EU requirements.
  • Led team members through implementation process to achieve goals and meet regulatory standards.
  • Devised impactful policy and procedure changes based on research and report findings.
  • Reviewed qualitative customer feedback to address quality issues.
  • Managed and guided inspectors, technicians and other staff.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Troubleshot product issues and fixed problems.
  • Established product specifications and quality assurance practices.
  • Collected and analyzed production samples to evaluate quality.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
  • Completed various financial and quality audits for different departments.
Quality Supervisor , 04/2010 - 07/2014
Lifepoint Health City, STATE,
  • Made suggestions with regard to procedures, standards and equipment to facilitate work and maintain product quality.
  • Conducted weekly meetings to help consistency in teamwork.
  • Investigated and determined the cause of faulty work.
  • Planned and assigned work of 7 subordinates.
  • Kept up to date on FDA and EU compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
  • Supported department of 7 by distributing assignments, providing technical instruction and answering personnel questions.
  • Enforced regulatory and institutional compliance by monitoring its day-to-day activities and supporting systems.
  • Conducted inspections with quality control team members.
  • Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
  • Executed written quality control protocols, gathered data and generated reports with support of team members.
  • Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
  • Generated detailed and accurate inspection and testing reports according to current good manufacturing practices.
  • Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
  • Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
Education and Training
MBA: Quality Management , Expected in 07/2012
Upper Iowa University - Fayette, IA
Status -
MLS Certification: Medical Laboratory Scientist , Expected in 07/2004
Mercy College of Health Sciences - Des Moines, IA
Status -
Bachelor of Science: Microbiology, Expected in 05/2003
Iowa State University - Ames, IA,
Status -

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Resume Overview

School Attended

  • Upper Iowa University
  • Mercy College of Health Sciences
  • Iowa State University

Job Titles Held:

  • Hospital Services Director
  • Quality Director
  • Quality Supervisor


  • MBA
  • MLS Certification
  • Bachelor of Science

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