hospital service unit coordinator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Interdepartmental Functions Coordination
  • Answering multiple call lines
  • Medical Terminology
  • Patient Flow
  • Patient Registration
  • Supply Restocking
  • Transportation Assistance
  • Coordinating Unit Activities
  • Medical Recordkeeping
  • Patient Engagement
  • Administrative Duties
  • Patient Education
  • Computer Proficiency
  • Office Supply Ordering
  • Excel
  • Clerical And Administrative
  • Microsoft Office
  • Recordkeeping
  • Administration
  • Interpersonal Skills
  • Microsoft Excel
  • Paperwork Processing
  • Data Entry Expertise
  • Hipaa Compliance
  • Patient Care
  • Patient Privacy
  • Patient Follow-Up
  • Diagnoses
Work History
Hospital Service Unit Coordinator , 06/2015 to Current
Allied Universal SecurityHarrisburg, PA,
  • Coordinated non-clinical and ancillary services of assigned patient care units.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Collected and analyzed data related to customer service, patient charges and supply utilization.
  • Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Assisted with processing patient admissions, transfers and discharges.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
  • Prioritized safe care for patients, staff and visitors.
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
  • Collaborated, communicated and engaged with family and support system to support client healing process.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Assisted charge nurse and organ transplant team with setting up transplant teaching and all lodging accommodations for transplant recipients. Admitted and discharged patients ensuring they were aware of all recently organ transplanted teaching education and all follow up and lab appointments were set.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Hospital Switchboard Operator , 08/2015 to 08/2016
Rosewood Retirement CommunityFort Oglethorpe, GA,
  • Searched relevant directories to find contacts, business addresses, and information for customers and employees.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Connected callers with appropriate professional, department or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Received incoming calls and paged individuals and departments over PA system.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
  • Announced important information and emergency notifications over PA system.
  • Operated digital paging system to notify recipients of incoming calls.
  • Scheduled and coordinated conference calls and video teleconferences.
  • Provided relay service for hearing-impaired users.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Caregiver, 06/2017 to 01/2023
Vibe Credit UnionWest Bloomfield, MI,
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Recognized and reported abnormalities or changes in patients' health status to case manager/ IHSS
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Call Center Representative, 02/2013 to 07/2015
Republic ServicesCity, STATE,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers by answering questions and responding to inquiries.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Processed debit and credit card and electronic check payments.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer comments and questions via LiveChat during shifts.
Professional summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Bachelor of Science: Healthcare Administration , Expected in 06/2019 to University of Phoenix - Sacramento, CA,

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Hospital Service Unit Coordinator
  • Hospital Switchboard Operator
  • Caregiver
  • Call Center Representative


  • Bachelor of Science

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