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hospital security officer resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented Patient Access Representative with 5-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.

Skills
  • Verbal and Written Communication
  • Epic Expert
  • Adaptability and Flexibility
  • Attention to Detail
  • Admissions Intake
  • Records Management
  • Appointment Confirmation
  • Helpful and Service-Oriented
  • Registration and Scheduling
  • Documenting and Recording Information
  • Patient Needs Assessment and Referral
  • Microsoft Office
  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Office Administration
  • Multi-Line Telephone Systems
  • Comfort with Technology and Databases
  • Vital Statistics Documentation
  • Medical Services Administration
  • Health Information Access Management
  • Claims Handling and Coverage Verification
  • Medical History Documentation
  • Outbound Calling
  • Medical Terminology
  • Insurance Authorizations
  • Sliding Scale Determination
  • Reliability and Dedication
  • Care Plan Recommendations
  • Reviewing Patient Information
  • Coverage Determination
  • Insurance Claims Analysis
Work History
Hospital Security Officer, 06/2022 - Current
University Of Washington Seattle, WA,
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Receptionist Administrator, 01/2022 - 06/2022
Rwj Barnabas Central, NJ,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Patient Access Representative, 01/2019 - 01/2021
Silver Cross Hospital Homer Glen, IL,
  • Updated Epic system with order specifics and customer details, preferences and billing information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Optimized provider time and treatment room utilization with appropriate appointment schedulin
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Patient Service Representative, 05/2017 - 06/2019
Hahnemann Hospital City, STATE,
  • Processed patient intake information and updated medical records prior to treatment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Education
High School Diploma: , Expected in 06/2017
-
Kipp Dubois Collegiate Academy - Philadelphia, PA
GPA:
Status -

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Resume Overview

School Attended

  • Kipp Dubois Collegiate Academy

Job Titles Held:

  • Hospital Security Officer
  • Receptionist Administrator
  • Patient Access Representative
  • Patient Service Representative

Degrees

  • High School Diploma

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