Highly qualified, dependable and results-driven professional demonstrating solid interpersonal and outstanding communication skills. Patient-focused and strategic problem solver who executes with urgency and precision ensuring the patient receives high quality care. Exemplary customer service, scheduling appointments and preparing patient charts. Adept at handling multiple tasks without compromising quality of productivity. Proficiency in MS Word, Outlook, Powerpoint and Excel.
- Medical records/files maintenance
- Meticulous Attention to Detail
- Medical Terminology
- Excellent Telephone Etiqutte
- Dedicated Team Player
- Maintain Quality Assurance and Control Standards
- Government Secret Security Clearance
- Planning and Organizational Skills
- HIPAA and JCAHO Compliance
- Works exceedlingly well under pressure
- Self-directed
- Effective team leader
3.6 GPA
, , 06/2008 - 07/2012
ADMINISTRATIVE
- Assisted patients with check in/out process and scheduling appointments allowing providers to focus on health concerns of patients.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests.
- Maintained cleanliness and sanitation of all facilities, exam rooms, and equipment around clinical area.
- Inventoried and Organized medical supplies and equipment.
- Dispersed incoming mail to correct recipients.
- Handled emergency situations quickly, calmly, and effectively adding the personal, caring touch that puts patients at ease.
LEADERSHIP
- Oversaw and managed 20 clinical and support staff in patient care activities
- Took initiative to learn function of workspace within 90 days, reviewed and incorporated changes to operate efficiently, resulting in promotion to Assistant Leading Petty Officer.
- Delegated work assignments and evaluated work performance of coworkers
- Coordinated and conducted training for medical personnel and first responders crew.
COMMUNICATION
- Developed good rapport with providers and patients to provide excellent care
- Communicated effectively to subordinates, peers, team-leaders, and higher echelon
- Awarded Letter of Commendation in 2011 for excellent managerial and customer service skills during the Base Realignment and Closure (BRAC) transitional period.
- Maintained 100% inventory records, command readiness reports, food and berthing inspection reports, and water contamination reports receiving the highest remarks on Navy ship-wide inspections.
- Successfully planned and executed clinic meetings, lunches and special events for groups of 45 employees
- Awarded Good Conduct Service Medal in 2012 for four years of outstanding military service.
- Selected out of 300 servicemen to speak with the Master Chief Petty Officer of the Navy and received the command coin for superior team work.
- Maintained a 3.6 GPA during the Fall 2013 semester receiving the Dean's List Award
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School Attended
- Armstrong Atlantic State University
Job Titles Held:
- Hospital Corpsman
Degrees
- Bachelor of Science
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