Over 13 years of call center experience and customer service with Nordstrom Bank. Creative problem solving, and the ability to improve morale, resolves conflict through leadership skills.
Creative problem solver
Exceptional communication skills
Strong client relations
Credit card processing
09/2010 to 10/2011
Honda Recall SpecialistAmerican Honda Motor Company – Chino Hills, 91709, CA
Inbound/Outbound client calls related to their vehicles Documented and addressed client concerns Assist customers with recalls and dealership appointments Well versed in audio code retrieving and resolving issues Opened customer profiles Worked closely with dealerships to assure all cases were closed Diagnosed customer concerns with probing questions.
Provided an elevated customer experience to generate a loyal clientèle.
01/2002 to 01/2010
Call Center / Credit SpecialistNordstrom Bank – Santa Ana, CA
Open new customer accounts and credit lines through credit bureau.
Receive up to one hundred and thirty inbound calls daily.
Manage and maintain all high profile customers and accounts.
Nordstrom designated trainer on policies, procedures and total systems.
Answered product questions with up-to-date knowledge of sales and store promotions.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
01/2000 to 01/2002
Administrative Assistant/AppraisalsMillenia Real Estate & Appraising – Claremont, CA
Expanded customer base by prospecting new accounts and telemarketing Maintained customer relations though internet and face to face contact Appraisal coordinator and Broker Price Opinion experienced Customer billing using Lotus Organizer Outsourced appraisals to other realtors Answered all incoming calls on multiple phone lines.
Acting supervisor /lead representativeNordstrom Bank
Online Account Management Representative.
Assist in all Fraud related calls.
Team Lead to eight to ten representatives.
Assisted in customer email inquiries.
High School Diploma: General Education Mount San Antonio Community College - Walnut, CA