Home Theater Agent Field Service Technician Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Versatile field techician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Talented professional highly skilled in handling electrical and mechanical diagnostics, installations and repairs. Talented individual offering fluency in Spanish and English. Recognized consistently for outstanding performance, customer service and quality work.

  • In-Home Services
  • Home theater systems
  • Home theater knowledge
  • Patient-focused quality service
  • Preventive maintenance services
  • Scheduled services
  • Service desk team management
  • Service and supply support
  • Customer service experience
  • Complete repair services
  • Quality Assurance Controls
  • Installation and Maintenance
  • Team Supervision
  • Safety standards and protocols
  • Feedback
  • Customer training
  • Programming
Paramount High School Paramount, CA Expected in 06/2009 High School Diploma : - GPA :
WyoTech - Long Beach Long Beach, CA Expected in 04/2012 Automotive : Automotive Repair - GPA :
Work History
Stanley Black & Decker, Inc. - Home Theater Agent/Field Service Technician
Portland, OR, 11/2016 - Current
  • Operated all hand tools and power equipment according to company safety procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new home theater and audio equipment and explained operation and routine maintenance protocols to customers.
  • Investigated and troubleshot three to five product service issues weekly.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Completed three-five installations per eight hour days.
  • Attended online and hands on workshops and team meetings to maximize technical knowledge.
  • Followed safety procedures to avoid injuries in field.
  • Provided exemplary customer service on each field visit according to Best buy's guidelines.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Discussed and recommended service options with customers and explained costs involved.
  • Checked inventory to restock supplies before leaving for job sites.
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000
  • Properly completed work reports for each field visit.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Interacted with all necessary partners including vendors, upper management and peers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Gcp Applied Technologies - Field Service Technician
Minneapolis, MN, 10/2015 - 10/2016
  • Operated all hand tools and power equipment according to company safety procedures.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
Best Buy Co Inc. - Customer Service Representative
City, STATE, 04/2010 - 10/2015
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.

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Resume Strength

  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Paramount High School
  • WyoTech - Long Beach
Job Titles Held:
  • Home Theater Agent/Field Service Technician
  • Field Service Technician
  • Customer Service Representative
  • High School Diploma
  • Automotive

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