Home Health Care Coordinator resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Organized and self motivated individual, Tendency to be reliable, dependable and acts with integrity. Eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating personal and company growth.
Skills
Medical Office experience
Insurance Verification
Case Management
Documentation review
Billing
Communication skills
Customer Relations
Data entry (2 years)
Records management
Customer support
Problem resolution
Project timeline management — Prioritizing and allocating time to effectively achieve project deliverables (2 years)
Basic computer skills — Performing basic computer operations and troubleshooting common problems (2 years)
Administrative assistant/receptionist — Using basic scheduling and organizational skills in an office setting (2 years)
Regulatory Compliance
Epic Systems - HHA, SANDATA Software Platforms
Employee Work Scheduling
Service Utilization Improvements
Time Management
Verbal and Written Communication
Data Analysis
Operational Records Maintenance
Critical Thinking
Patient Advocacy
HIPAA Guidelines
Patient Care Assessment
Risk Analysis
Emergency Readiness
Problem Identification
Compliance Advisory
Organizational Goal Development
Non-Medical Programs Implementation
Policy and Program Development
Resource Allocation
Performance Monitoring
Resource Monitoring
Problem Resolution
Work Planning and Prioritization
Customer Service
Creative Problem Solving
Relationship Building
Experience
Home Health Care Coordinator, 10/2020 to 08/2022 Comfort Keepers – Milford, OH,
Developed sound relationships with new, existing clients and referrers
Managed the onboarding of new patients
Provided professional, patient focused care and follow up
Managed daily workflow of client calls and recalls
Acted as the liaison between the client and or (POA) and followed up with referrals (SC) offices as needed
Conducted client Intake screening, Carried out contact and simple assessments, risk assessments, initial contact, support plan and liaised directly with client (SC) or referrer
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Documented accurate and detailed patient demographics
Created, implemented and updated all agency needed documentation of the client files
Initiated, maintained and developed professional contacts with various healthcare MCO'S and community service providers
Utilized electronic verification software platforms, tracked, monitored, and secured documentation
Collected all transactional activities such as opening and closure of accounts
Processed detailed documentation into the patient's client file
Documented information to meet servicing agreement requirements
Solicited medical history, insurance information, and needed services, via phone, email or video call with client, point of contact to provide best and most effective servicing advice
Collaborated with other team members on case management
Provided high priority to customer satisfaction and needs
Secured billing payments when needed
Performed in accordance with HIPPA privacy standards and required competencies
Coordinated schedules of home health aids with clients
Developed agency individualized client home care instructions for each clients P.O.C
Provided client status updates to servicing departments, physicians and family members
Ensured the service is delivered in line with agreed service agreement policies, procedures and meeting eligibility criteria
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Documented all supporting records in accordance with regulations of applicable regulatory policies
Collaborated with multi-disciplinary staff to improve overall patient care and response times
Optimized case and clinical management and recommended plans to improve safety and health programs
Direct Support Professional, 10/2007 to 01/2020 Pinnacle Services – Minneapolis, MN,
Provided documentation of support and service records throughout each shift
Implemented active treatment services outlined in individual service goal or behavioral modification plans
Optimized consumer care with interdisciplinary case reviews alongside qualified teams
Provided a level of care that enhances the health, safety, dignity and contentment of every consumer served
Assisted with direct care to those with intellectual and physical disabilities Including medical monitoring, and health care related tasks
Encouraged consumer independence with caring support
Developed strong and trusting rapport with patients to facilitate smooth, quality care
Monitored client's well-being, safety and comfort under physician direction
Aided with mobility and independence for disabled individuals and continually monitored safety
Reported changes in client condition to administrators, case managers, facilitating nursing intervention
Advocated for disabled individuals to foster communication and self-expression and achieve goals
Documented client progress in charts and logbooks
Improved patient outlook and daily living through compassionate care
Partnered with interdisciplinary teams to implement individualized care plans.
Enhanced patient wellbeing by supporting participation in recreational activities.
Tracked and reported clients' progress based on observations and conversations.
Developed strong and trusting rapport with family of patients to facilitate smooth, quality care.
Assisted individuals in learning and developing new skills.
Assisted with planning and coordination of activities and outings based on individual needs.
Served meals and assisted immobile or disabled individuals with eating.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Accompanied or transported clients to appointments, errands and social activities.
Reported changes in client condition to administrators, facilitating nursing intervention.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Associate Teacher, 12/2004 to 11/2007 Trinity Health Corporation – Orland Park, IL,
Collaborated with the families and efforts of a Head/Lead Teacher, worked with students in a group or individual environments to provide varied instruction styles for diverse learning modalities
Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies
Promoted basic care giving routines
Developed and implemented engaging curriculum aligned with an individual student's learning objectives
Cultivated and deepened relationships with students and parents
Observed and tracked behaviors to assist with assessments
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
Upheld consistent group schedule with diverse experiences, activities and instructional times
Differentiated instruction according to student skill level
Built and strengthened positive relationships with students, parents and teaching staff
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Observed and tracked behaviors to assist with assessments.
Upheld consistent group schedule with diverse experiences, activities and instructional times.
Differentiated instruction according to student skill level.
Established and enforced rules for behavior and procedures to maintain order among students.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Designed individualized curricula for academically underachieving students.
Education and Training
Associate: Human Development and Family Studies, Expected in Community College of Allegheny County - Pittsburgh, PA GPA:
Certificate in Children with Special Needs: , Expected in Community College of Allegheny County - Pittsburgh, PA GPA:
Diploma: Child Development, Expected in Community College of Allegheny County - Pittsburgh, PA GPA:
: Child Care, Expected in Community College of Allegheny County - Pittsburgh, PA GPA:
Accomplishments
Experienced Human Services professional with 15+ years servicing at risk consumers
Consistently maintained high customer satisfaction ratings.
Created highly effective agency templates for client documentation program that significantly impacted efficiency of client files and improved operations.
Extensive knowledge with physical, developmental and intellectually disabled clients within various settings
Knowledge of all aspects of home care including hospice, home medical equipment, patient assist devices and home care reimbursement
Ability to deal with difficult or time sensitive situations in person or on the phone
Developed relationships with fifty new clients and typically exceeded goals
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