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Home Health Care Coordinator resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Organized and self motivated individual, Tendency to be reliable, dependable and acts with integrity. Eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating personal and company growth.

Skills
  • Medical Office experience
  • Insurance Verification
  • Case Management
  • Documentation review
  • Billing
  • Communication skills
  • Customer Relations
  • Data entry (2 years)
  • Records management
  • Customer support
  • Problem resolution
  • Project timeline management — Prioritizing and allocating time to effectively achieve project deliverables (2 years)
  • Basic computer skills — Performing basic computer operations and troubleshooting common problems (2 years)
  • Administrative assistant/receptionist — Using basic scheduling and organizational skills in an office setting (2 years)
  • Regulatory Compliance
  • Epic Systems - HHA, SANDATA Software Platforms
  • Employee Work Scheduling
  • Service Utilization Improvements
  • Time Management
  • Verbal and Written Communication
  • Data Analysis
  • Operational Records Maintenance
  • Critical Thinking
  • Patient Advocacy
  • HIPAA Guidelines
  • Patient Care Assessment
  • Risk Analysis
  • Emergency Readiness
  • Problem Identification
  • Compliance Advisory
  • Organizational Goal Development
  • Non-Medical Programs Implementation
  • Policy and Program Development
  • Resource Allocation
  • Performance Monitoring
  • Resource Monitoring
  • Problem Resolution
  • Work Planning and Prioritization
  • Customer Service
  • Creative Problem Solving
  • Relationship Building
Experience
Home Health Care Coordinator, 10/2020 to 08/2022
Comfort KeepersMilford, OH,
  • Developed sound relationships with new, existing clients and referrers
  • Managed the onboarding of new patients
  • Provided professional, patient focused care and follow up
  • Managed daily workflow of client calls and recalls
  • Acted as the liaison between the client and or (POA) and followed up with referrals (SC) offices as needed
  • Conducted client Intake screening, Carried out contact and simple assessments, risk assessments, initial contact, support plan and liaised directly with client (SC) or referrer
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Documented accurate and detailed patient demographics
  • Created, implemented and updated all agency needed documentation of the client files
  • Initiated, maintained and developed professional contacts with various healthcare MCO'S and community service providers
  • Utilized electronic verification software platforms, tracked, monitored, and secured documentation
  • Collected all transactional activities such as opening and closure of accounts
  • Processed detailed documentation into the patient's client file
  • Documented information to meet servicing agreement requirements
  • Solicited medical history, insurance information, and needed services, via phone, email or video call with client, point of contact to provide best and most effective servicing advice
  • Collaborated with other team members on case management
  • Provided high priority to customer satisfaction and needs
  • Secured billing payments when needed
  • Performed in accordance with HIPPA privacy standards and required competencies
  • Coordinated schedules of home health aids with clients
  • Developed agency individualized client home care instructions for each clients P.O.C
  • Provided client status updates to servicing departments, physicians and family members
  • Ensured the service is delivered in line with agreed service agreement policies, procedures and meeting eligibility criteria
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Documented all supporting records in accordance with regulations of applicable regulatory policies
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Optimized case and clinical management and recommended plans to improve safety and health programs
Direct Support Professional, 10/2007 to 01/2020
Pinnacle ServicesMinneapolis, MN,
  • Provided documentation of support and service records throughout each shift
  • Implemented active treatment services outlined in individual service goal or behavioral modification plans
  • Optimized consumer care with interdisciplinary case reviews alongside qualified teams
  • Provided a level of care that enhances the health, safety, dignity and contentment of every consumer served
  • Assisted with direct care to those with intellectual and physical disabilities Including medical monitoring, and health care related tasks
  • Encouraged consumer independence with caring support
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care
  • Monitored client's well-being, safety and comfort under physician direction
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Reported changes in client condition to administrators, case managers, facilitating nursing intervention
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals
  • Documented client progress in charts and logbooks
  • Improved patient outlook and daily living through compassionate care
  • Partnered with interdisciplinary teams to implement individualized care plans.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with family of patients to facilitate smooth, quality care.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Associate Teacher, 12/2004 to 11/2007
Trinity Health CorporationOrland Park, IL,
  • Collaborated with the families and efforts of a Head/Lead Teacher, worked with students in a group or individual environments to provide varied instruction styles for diverse learning modalities
  • Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies
  • Promoted basic care giving routines
  • Developed and implemented engaging curriculum aligned with an individual student's learning objectives
  • Cultivated and deepened relationships with students and parents
  • Observed and tracked behaviors to assist with assessments
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Upheld consistent group schedule with diverse experiences, activities and instructional times
  • Differentiated instruction according to student skill level
  • Built and strengthened positive relationships with students, parents and teaching staff
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Observed and tracked behaviors to assist with assessments.
  • Upheld consistent group schedule with diverse experiences, activities and instructional times.
  • Differentiated instruction according to student skill level.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Designed individualized curricula for academically underachieving students.
Education and Training
Associate: Human Development and Family Studies, Expected in
Community College of Allegheny County - Pittsburgh, PA
GPA:
Certificate in Children with Special Needs: , Expected in
Community College of Allegheny County - Pittsburgh, PA
GPA:
Diploma: Child Development, Expected in
Community College of Allegheny County - Pittsburgh, PA
GPA:
: Child Care, Expected in
Community College of Allegheny County - Pittsburgh, PA
GPA:
Accomplishments
  • Experienced Human Services professional with 15+ years servicing at risk consumers
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective agency templates for client documentation program that significantly impacted efficiency of client files and improved operations.
  • Extensive knowledge with physical, developmental and intellectually disabled clients within various settings
  • Knowledge of all aspects of home care including hospice, home medical equipment, patient assist devices and home care reimbursement
  • Ability to deal with difficult or time sensitive situations in person or on the phone
  • Developed relationships with fifty new clients and typically exceeded goals

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Resume Overview

School Attended

  • Community College of Allegheny County
  • Community College of Allegheny County
  • Community College of Allegheny County
  • Community College of Allegheny County

Job Titles Held:

  • Home Health Care Coordinator
  • Direct Support Professional
  • Associate Teacher

Degrees

  • Associate
  • Certificate in Children with Special Needs
  • Diploma

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