home director of clinical services resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented Director of Clinical Services with proven track record for success in implementation of Clinical and operational improvements. Experienced in policy rollouts and ensuring that changes to staff management processes positively impact the overall morale and productivity of our teammates.
Skills
Understanding of payroll services
In-Home Services
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites.
Clinical services
Clinical team oversight
Clinical assessment
Clinical observations
Safety awareness proficiency
Proficiency with Microsoft Excel, Starpoint, Anaplan
Oracle Peoplesoft Financials
Microsoft Outlook
Hiring proficiency
Knowledge of quality systems
Tracking proficiency
Opening and closing facilities
Scheduling proficiency
Current CA RN licensure with State Board of Nurse Examiners
Work History
06/2018 to CurrentHome Director of Clinical ServicesInsulet Corporation | Annapolis, MD,
Managed adherence to clinical outcome improvement , support home programs in preparation for federal and state survey, ensured quality assurance in our home programs, including on-site evaluations, internal audits and teammate surveys. Facilitated Peritoneal basics prep classes for new teammates, instrumental in the collaboration and creation of new and more efficient processes to increase productivity of nurses and teammates working in home dialysis programs. Strategize with operations partners in creating processes to support home growth and patient retention.
11/2015 to 06/2018Clinical Services SpecialistPeabody Retirement Community | North Manchester, IN,
Managed quality assurance program, including on-site evaluations, internal audits, supported teams during Federal and state surveys.
Led clinical and operations team in preparing new facilities for CMS certification, resulting in successful CMS surveys with no deficiencies
Launched the group education of new teammates which resulted in better onboarding experiences and increased teammate retention.
01/2010 to 11/2015Health Facility AdministratorMedstar Research Institute | Bowie, MD,
Direct day-to-day administrative and operational functions for 24-station facility, providing guidance and leadership to over 60 employees across more than 5 specialty areas.
Monitored, educated and inspected teammates work practices to identify and eliminate hazards posed for both patients and teammates while ensuring continuous compliance with state and federal regulations.
Responsible for the overall daily operations of the clinic including financial and management functions, also strategically managed a $5,000,000 operating budget.
Educated the team on updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA (patient and teammate privacy),
Communicated with patients, ensuring that medical information was kept private.
Mentored teammates and fostered their professional development by coaching and performance development reviews quite often resulting in promotion of teammates into increased levels of responsibility or other professional roles.
Created customized care plans, working with Interdisciplinary team, patients, and families to assess and meet individual needs.
03/2003 to 05/2010Registered NurseDavita Inc. | City, STATE,
Educated patients and families of modality treatment options and self care strategies to potentially reduce morbidity and mortality.
Delivered quality care to patients with ESRD diagnoses and holistically managed patients care.
Administered medications and treatment to patients and monitored responses while coordinating with other member of the patients healthcare teams to adjust care plans as needed.
Reviewed clinical documents on a ongoing basis to verify accurate and compliant documentation.
Managed care from treatment initiation to discharge, including pre and post patient assessments, plan of care, continuous patient education, and clear discharge instructions. Provided comprehensive care to over 25 patients daily.
Collaborated with leadership to develop initiatives for improving nursing satisfaction, retention and morale.
Solicited ongoing feedback for patients and teammates to identify process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Administered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Led teams in driving superior patient outcomes by prioritizing safety, standard of care. and best practices.
Experienced caring for patients undergoing various therapies and procedures, including Peritoneal Dialysis, Home Hemo Dialysis, [Hemodialysis] and [CRRT] procedures.
Administered comprehensive dialysis treatment to wide range of patients, including indigent and low-income patient populations.
Experienced in onboarding new nurses in utilizing proper techniques, adhering to policy and procedures of the company, and following safety guidelines to optimize performance and safety.
Education
Expected in 05/2009 to to Associate of Science | Registered NurseUnion County College, Cranford, NJGPA:
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