Home Care Benefits Coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Multi-line telephone skills
  • Technologically savvy
  • Microsoft
  • Organization and efficiency
  • Meticulous and organized
  • Office equipment operations
  • Professional and polished presentation
  • Data Entry Documentation
  • Medical filing
  • Appointment confirmation
  • Recording histories
  • PC proficient
  • Workers' compensation knowledge
Home Care Benefits Coordinator, 05/2022 to Current
Providence Health & ServicesPolson, MT,
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Informed patients of their insurance coverage on amounts under benefits plans.
  • Requested prescriptions from provider's offices via faxes/emails/phone calls.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Patient Care Coordinator, 05/2021 to 10/2021
Sinclair Broadcast Group, Inc.Oklahoma City, OK,
  • Completing and submitting MG2s, C-4 Auths and Doctor’s Initial Report C4s to the Worker’s Compensation Board for physical therapy and surgery authorizations.
  • Following up with the Worker’s Compensation Board for replies to submitted forms and ordering an order of the chair if necessary, as well as receiving WC Guidelines notices of decisions and inputting them into the system.
  • Efficiently using EMS Software; Easy Billing Solutions.
  • Liasoning on with both No Fault and Workers’ Compensation Law Offices by informing attorneys of patients’ statuses.
  • Completing a number of disability forms and disability letters on behalf of the Medical Provider for patients.
  • Scheduling and receiving confirmations of depositions for the Physician.
  • Scheduling patients for appointments and keeping track of when they were due for a follow up visit.
  • Sending MRI Referrals to Imaging Facilities.
  • Performing Patient Intake once a week at a session (Medical Assistant duties).
  • Operating a multi-line switchboard to answer, screen and forward calls, providing information and taking messages.
  • Assisting with Phone Triage Post Operative calls.
Receptionist/Administrative Assistant, 11/2017 to 07/2020
Aids Healthcare FoundationGardena, CA,
  • Operated a multi-line switchboard to answer, screen and forward calls, providing information, taking messages, and scheduling appointments.
  • Monitored security cameras.
  • Received payment and recorded receipts for services.
  • Monitored the business email account and prioritized time sensitive ones.
  • Entered work orders for tenants/office using Appfolio.
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
  • Assisted with application screening of potential tenants and scheduling showings for brokers/real estate agents.
  • Greeted persons entering the establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations.
  • Heard and resolved complaints from customers and the public.
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine.
  • Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collected, sorted, distributed and prepared mail, messages and courier deliveries.
  • Maintained a record of staff members' whereabouts and availability.
  • Filed away Certificates of Insurance.
  • Updated Insurance logs using Microsoft Excel.
  • Documented/transferred data from Lawsuits and Lien Waivers onto Google spreadsheets.
  • Marketed soon to be opened Hotel via Social Media; Instagram.
Temp Medical Assistant, 04/2017 to 07/2017
Sugrim's Medical OfficeCity, STATE,
  • Assisted 2 doctors at a family care practice providing care to over 50 patients daily.
  • Gained valuable communication experience while assisting at the front desk and answering a 4 line phone system.
  • Efficiently and effectively acquired medical histories and recorded vital signs, explaining treatment procedures to patients, preparing patients for examinations, and assisting physicians during examinations.
  • Use of electronic health records system E-clinical Works; inputting the correct data to patients’ chart.
  • Performed venipuncture to over a 100 patients weekly.
  • Properly performed more than 10 ECGs on a daily basis.
  • Finger stick blood glucose testing for over 50 patients.
  • Urinalysis; pregnancy testing, urinary tract infection detections, and other irregularities.
  • Properly arranged examining room instruments and equipment.
Education and Training
: Health Sciences, Expected in 07/2017
Allen School - Jamaica - Jamaica, NY
High School Diploma: , Expected in 05/2016
Reyaz Business Institute - Georgetown, Guyana,
: , Expected in
Queensborough Community College of The City University of New York - Bayside NY,
  • Registered Medical Assistant - 2017
  • CPR Training - 2017

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Resume Overview

School Attended

  • Allen School - Jamaica
  • Reyaz Business Institute
  • Queensborough Community College of The City University of New York

Job Titles Held:

  • Home Care Benefits Coordinator
  • Patient Care Coordinator
  • Receptionist/Administrative Assistant
  • Temp Medical Assistant


  • High School Diploma

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