Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • A+ Certified
  • Network + Certified
  • Security+ Certified
  • CCNA Certified
  • US Army Information Technology Specialist (25B) certified
  • Secret Clearance
Professional Summary

IT Specialist proficient in setting up and maintaining workstations, intermediary devices and training users on proper device operation. Creates and modifies user accounts, ensuring user is properly informed of all requirements for compliance on the network. Installs and troubleshoots software efficiently and timely to satisfy user's needs. Conducts face-to-face user support and via phone to troubleshoot various issues. Conducts research and performs successful troubleshooting to solve complex issues. Self-motivated to obtain higher understanding of IT systems and concepts.

Experienced Sergeant in the United States Army with 6 years of experience as an Indirect Fire Infantryman fulfilling various roles crucial to organizational readiness. Astute individual possessing a strong sense of duty with solid communication, planning, and problem-solving abilities while handling issues effectively. Adaptable to changing circumstances displaying initiative in the absence of orders and providing outstanding team collaboration. Deployed to austere environments performing duties under extreme pressure while remaining calm and collected. Technical knowledge of Radios and mobile equipment with troubleshooting skills.

  • Attention to Detail
  • Device configuration
  • Network administration
  • Endpoint Hardening
  • Wire assembling
  • Diagnostic and troubleshooting skills
  • End user support
  • Windows 7, 10
  • Windows server 2008, 2012
  • Communication equipment operation
  • Tactical and technical guidance
  • Identifying hazards
  • Squad duties management
  • Equipment Maintenance
  • Organization and Time Management
  • Interpersonal Oral Communication
  • Cultural Awareness
  • Highly Professional
  • Collaborative Team Player
  • Computer Diagnostics
  • Hardware and Software Repair
  • Device Installation
  • System Configuration
  • Self-Motivated
  • Flexible and Adaptable
  • Software & Hardware installations
  • Software & Hardware support
  • Employee training and development
Work History
06/2022 to Current
Helpdesk Technician Tier II Kaztronix Contractor - DOD City, STATE,
  • Created and updated user accounts
  • Provided on-location troubleshooting for all users including VIPs, conference rooms and
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided walk-up user support at local helpdesk and answered the local Helpdesk Phone to troubleshoot customer issues.
  • Installed, modified and repaired (Government Approved) software to resolve technical issues.
  • Installed Hardware parts that does not require vendor technician to install.
  • Performed tests of functionality, security and performance of different (Government Approved) workstations and devices.
  • Built and provided basic end-user troubleshooting and desktop support on Windows systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Called Vendors for broken equipment to obtain technical support and parts.
  • Handled Tickets in CA and Remedy ensuring user issues are resolved in a timely and efficient manner. Created, modified and escalated tickets with proper troubleshooting procedure.
  • Accessed NAC information for the user and assist with downloading the required software updates.
  • Imaged workstations ensuring all software and patches are installed.

02/2022 to Current
Signal Support Systems Specialist NCO Department Of Defense Army Reserves City, STATE,
  • Provide maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Train users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Maintain networking equipment to support reliable user connectivity.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Packet Tracer and Active Directory.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Set up OU’s, Users and groups in active directory to assign permissions and maintain security polices.
  • Operated Windows 2012 server to manage roles and features such as active directory, DHCP, DNS and Mail Exchange.
  • Configured 4321 Cisco routers and 2900 Cisco Switches to establish network connectivity between clients and other networks.
  • Performed configurations on intermediary devices to enforce password policies, port security, remote SSH connections, implementation of VLANS, routing and more.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Conducted research and performed troubleshooting to solve a wide scope of issues.
03/2016 to 02/2022
Indirect Fire Infantry Squad Leader Department Of Defense Army City, STATE,
  • Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Supervised 100% accountability of assigned equipment worth more than $500,000.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Submitted work orders to have LMTV and Humvee vehicles repaired and checked each one thoroughly upon return to service.
  • Demonstrated proficiency in telecommunications equipment to foster critical contact during team missions.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
  • Supported superiors and subordinates in technical and tactical strategy planning.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Completed daily work report sheets and delegated tasks to employees.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Expected in 02/2022
Continuing Education: IT (Comptia A+, Network & Security) + Cisco CCNA
Fayetteville Technical Community College - Fayetteville, NC

Currently enrolled and active student for Associates Degree.

Expected in 01/2016
One Year: Criminal Justice
Berkeley College - New York, NY
Expected in 06/2013
High School Diploma:
Newtown High School - Elmhurst, NY
1-5 Year Goals

  • Pursuing Associate Degree in IT Systems and Analysis at FTCC.
  • Gain Experience as System & Network Administrator
  • Plans to obtain CYSA+ and Pentest+ certifications.

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School Attended

  • Fayetteville Technical Community College
  • Berkeley College
  • Newtown High School

Job Titles Held:

  • Helpdesk Technician Tier II
  • Signal Support Systems Specialist NCO
  • Indirect Fire Infantry Squad Leader


  • Continuing Education
  • One Year
  • High School Diploma

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