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Helpdesk Support Specialist Resume Example

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HELPDESK SUPPORT SPECIALIST
Summary
To achieve a challenging position that will utilize my skills in communication and customer service. Typing, filing, ten-key calculator, operation of: POS register, IBM PC 2, Word Perfect, MS Office 95,97,00.XP,02,03,07,10.13.16, DOS, Windows 3.1,95,98,00,XP,7,8,8.1,10 HP OfficeJet copier/fax/printer, LaserJet 4p, Northern Telecom SL1 console, AT&T Merlin Systems, AT&T 3B2 Messaging Server, Isotec Display Computer Communication System offering 25yrs experience in customer service, very wide computer knowledge. Support for both areas consisted of applications and user assistance/troubleshooting.
Skills
  • Training and development
  • Client-focused
  • Quick learner
  • Results-oriented
  • File/records maintenance
  • Microsoft Office
Experience
Helpdesk Support Specialist
January 2000 to Current New Jersey Institute of Technology － Newark, NJ
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Install, modify, and repair computer hardware and software.
Head Clerk/Data Entry Asst
January 1997 to January 2000 New Jersey Institute of Technology － Newark, NJ
  • Overall assistant to manager in daily operation of the PC Store.
  • This includes processing of daily billing, daily deposit, inventory deliveries and order entry.
  • Heavy phone contact with students, faculty, staff and store vendors.
  • Some supervision of student help.
  • Responsibilities include software/hardware troubleshooting and providing assistance in sales and inventory management.
Tele/Operator
September 1996 to September 1997 Telephone Answering Service, INC － South Orange, NJ
  • Responsible for answering and taking messages for: Dr's, Hospitals, and Nursing Homes an Emergency calls in an efficient professional manner.
Asst. Manager
July 1993 to January 1996 Dress Barn Retail Store － New York, New Jersey
  • Responsible for motivating and developing staff, ensure customer service at all times.
  • Assist in Supervision of Store Operation: Open/Closing, administrative duties, recruitment, hiring, training, receiving shipment, price changes, transfers, Point of Sale, RTV, merchandise displays, and bank deposits.
Education and Training
Business Administration, Dental Assistant : 1986 Essex County College － Newark, NJ
Skills
administrative duties, billing, Business Administration, Closing, computer hardware, hardware, customer service, Dental Assistant, email, hardware troubleshooting, hiring, inventory management, inventory, Nursing, order entry, receiving, recruitment, sales, Supervision, taking messages, technical assistance, phone
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Resume Overview

Companies Worked For:

  • New Jersey Institute of Technology
  • Telephone Answering Service, INC
  • Dress Barn Retail Store

School Attended

  • Essex County College

Job Titles Held:

  • Helpdesk Support Specialist
  • Head Clerk/Data Entry Asst
  • Tele/Operator
  • Asst. Manager

Degrees

  • Business Administration, Dental Assistant : 1986

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