To achieve a challenging position that will utilize my skills in communication and customer service. Typing, filing, ten-key calculator, operation of: POS register, IBM PC 2, Word Perfect, MS Office 95,97,00.XP,02,03,07,10.13.16, DOS, Windows 3.1,95,98,00,XP,7,8,8.1,10 HP OfficeJet copier/fax/printer, LaserJet 4p, Northern Telecom SL1 console, AT&T Merlin Systems, AT&T 3B2 Messaging Server, Isotec Display Computer Communication System
offering 25yrs experience in customer service, very wide computer knowledge. Support for both areas consisted of applications and user assistance/troubleshooting.
Training and development
Helpdesk Support Specialist January 2000 to CurrentNew Jersey Institute of Technology － Newark, NJ
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email messages for customers seeking help.
Install, modify, and repair computer hardware and software.
Head Clerk/Data Entry Asst January 1997 to January 2000New Jersey Institute of Technology － Newark, NJ
Overall assistant to manager in daily operation of the PC Store.
This includes processing of daily billing, daily deposit, inventory deliveries and order entry.
Heavy phone contact with students, faculty, staff and store vendors.
Some supervision of student help.
Responsibilities include software/hardware troubleshooting and providing assistance in sales and inventory management.
Tele/Operator September 1996 to September 1997Telephone Answering Service, INC － South Orange, NJ
Responsible for answering and taking messages for: Dr's, Hospitals, and Nursing Homes an Emergency calls in an efficient professional manner.
Asst. Manager July 1993 to January 1996Dress Barn Retail Store － New York, New Jersey
Responsible for motivating and developing staff, ensure customer service at all times.
Assist in Supervision of Store Operation: Open/Closing, administrative duties, recruitment, hiring, training, receiving shipment, price changes, transfers, Point of Sale, RTV, merchandise displays, and bank deposits.
Education and Training
Business Administration, Dental Assistant : 1986Essex County College － Newark, NJ
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Companies Worked For:
New Jersey Institute of Technology
Telephone Answering Service, INC
Dress Barn Retail Store
Essex County College
Job Titles Held:
Helpdesk Support Specialist
Head Clerk/Data Entry Asst
Business Administration, Dental Assistant : 1986
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