IT Service Desk Manager with extensive experience in managing and supporting a service desk environment. Offering 11 years of customer service and technical operations expertise and confidential handling of personnel matters. Knowledgeable in HDI and ITIL standards utilizing incident and problem management for all inbound and outbound service tickets. Comprehensive knowledge of computer hardware and peripherals, Windows operating systems, remote and local network troubleshooting and internet protocols. Strengths in Computer and Network Administration backed by training in computer network technology.
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