LiveCareer-Resume

heavy construction engineer resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

High-energy customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all targets. Creative in applying expertise in customer service to building robust solutions that enhance loyalty, promote retention and support customers with solutions. Skilled in leadership functions such as training and mentoring new associates. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Relationship Selling
  • Product and Service Knowledge
  • Customer Needs Assessment
  • Account Management
  • Student Loan Servicing Knowledge
  • Team Member Motivation
  • Critical Thinking
  • Computer Skills
  • Client Account Management
  • Multitasking
Experience
Heavy Construction Engineer, 06/2009 to Current
Pscu Financial ServicesAllen Park, MI,
  • Checked work being performed for compliance with technical specifications.
  • Researched, surveyed and inspected sites to review and improve construction plans.
  • Devised and initiated engineering solutions to variety of project and design issues.
  • Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
  • Surveyed project sites to establish reference points to guide construction.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Completed daily site visits to evaluate work quality and identify deficiencies.
  • Provided technical advice to project workers to apprise of issues and implement proactive solutions.
  • Established schedules, arranged site facilities and checked on progress.
  • Maintained project timelines by reviewing and consolidating submittal comments.
  • Directed engineering activities, driving compliance with environmental, safety or other governmental regulations.
  • Directed or participated in surveying to lay out installations or establish reference points, grades or elevations to guide construction.
Inbound Customer Service Representative, 09/2022 to 01/2023
Rentokil InitialSan Antonio, TX,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained accurate records of incoming calls in internal database.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Tracked programs and provided services to improve consumer retention.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Attended educational seminars and conferences to develop expertise and improve performance.
Sales Representative, 05/2021 to 09/2022
Pscu Financial ServicesOmaha, NE,
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Adhered to company initiatives and achieved established goals.
  • Produced sales documents, finalized deals and filed records.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Contacted new and existing customers to outline benefits of products.
  • Demonstrated product features to align with customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
Inbound Customer Service Representative, 01/2017 to 08/2018
Nelnet Student Loan ServicesCity, STATE,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Attended educational seminars and conferences to develop expertise and improve performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained accurate records of incoming calls in internal database.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Education and Training
High School Diploma: , Expected in 05/2010 to Dale High School - Dale, OK
GPA:
: , Expected in to Grand Canyon University - Phoenix, AZ
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Dale High School
  • Grand Canyon University

Job Titles Held:

  • Heavy Construction Engineer
  • Inbound Customer Service Representative
  • Sales Representative
  • Inbound Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: