LiveCareer-Resume

healthcare recruiter resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented Human Resources Specialist with 19 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills
  • Software Implementations
  • Employee Tracking Systems (Core Connect)
  • Computer Savvy
  • Employment Training
  • Accounts Receivable
  • Time Management
  • Microsoft Office Suite- PowerPoint, Word, Excel
  • File management
  • Customer support
  • Client Communication
  • Telephone etiquette
  • Office administration
  • Meeting scheduling
Work History
11/2022 to Current Healthcare Recruiter Advanced Correctional Health | Greensboro, AL,
  • Scheduled interviews with other healthcare professionals.
  • Utilized social media sites to recruit new employees.
  • Advertised job opportunities on social media platforms and job boards.
  • Worked with healthcare employees to determine specific job qualifications.
  • Scheduled and oversaw HIPAA and OSHA training for new employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Worked alongside global business leader to deploy new training strategies.
  • Pre-screened 20-30 resumes prior to sending to corporate hiring managers for consideration weekly.
  • Advocated for staff members, helping to identify and resolve conflicts.
04/2019 to 11/2022 HR Onboarding Specialist The Goodman Group | Chaska, MN,
  • Schedule and completes new hire appointments, including fingerprinting and I-9 Paperwork
  • Receive process, and file I-9 documents
  • Monitor background check and new employee Health Assessment scheduling
  • Prepare and help maintain regular onboarding reports
  • Communicate to the Talent Acquisition department and with Employee Health regarding the status of completion with new hires
  • Manage new hire start date changes if needed and inform recruiters and hiring managers of any changes
  • Offer guidance on various special projects, such as the review of the Health Systems Policies and Procedures and offer suggestions for edits
  • Provides support to all HR teams that include Administration, Compensation and Benefits, HRIS, Employee Relations and Talent Acquisition team
  • Provides initial face-to-face greeting and essential services necessary to support HR customer service relations by responding to the needs and requests of applicants, employees, and customers
  • Coordinates filing and retrieval of active and terminated employee records
  • Prepares, scans, indexes, and performs quality check on all personnel and applicant paperwork
  • Verifies current and previous employment
  • Creates and distributes new and replacement security badges including research of authorization and hospital access
  • Updates badge system database for terminations and provides support in troubleshooting of malfunctioning badges and time clocks
  • Assists in the online applications/transfer process using the Position Manager software and helped with special onboarding new hires
  • Provides clerical/data entry support as directed including data entry, copying, collating, organizing, etc
  • Responsible for delivery and distribution of inter-office and postal mail for the HR department at various locations on the campus
  • Enter routine and complex personnel information into the on-line HR/Payroll and time-keeping systems
  • Assists with processing employee’s FMLA with Hartford and managers sending out correspondence
  • Coding information in Lawson for employee leave
  • Assist with answering employee’s questions at the front desk about benefits and have also help employees with registering for benefits during opening enrollment.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning 30-40 employees weekly.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Oversaw and managed hiring process and assisted human resources.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Provided troubleshooting and technical assistance in use of People Admin system.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
04/2003 to 04/2019 Human Resource Customer Service Specialist Atrium Health Navicent | City, STATE,
  • Assist with prepping orientation documents and making sure orientation day was successful
  • Assisted with implementation of software i.e.. Perceptive, system for maintaining employee flies
  • Provide exemplary customer service
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Reviewed existing 15-20 policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected and analyzed customer information to prepare product or service reports.
  • Trained staff on operating procedures and company services.
07/2000 to 06/2007 Lead Cashier/Customer Service Stein Mart | City, STATE,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Prepare bank deposit for pick up the next day
  • Performs general cashiering duties such as scanning items, collecting payments, verifying payment
  • Assist with year-end inventory preparation
  • Answer customer questions regarding products and services
  • Operate Case Register to complete customer transactions, returns and exchanges
  • Assist with opening enrollment for benefits for 15-20 employees in our store.
  • Operated cash register to record transactions accurately and efficiently.
Education
Expected in 02/2016 to to Associate of Arts | Business Management – Human Resources CENTRAL GEORGIA TECHNICAL COLLEGE, Macon, GA, GPA:

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Resume Overview

School Attended

  • CENTRAL GEORGIA TECHNICAL COLLEGE

Job Titles Held:

  • Healthcare Recruiter
  • HR Onboarding Specialist
  • Human Resource Customer Service Specialist
  • Lead Cashier/Customer Service

Degrees

  • Associate of Arts

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