Health & Wellness Coach Resume Example Optavia

HEALTH & WELLNESS COACH

Self Summary

Dedicated and organized Operations Manager with over 6 years of experience. Effective leader with a proven history of success. Energetic professional with engaging personality and service-driven background who is able to remain calm and poised even in high-pressure situations. Decisive and resourceful team builder versed in customer service, inventory management, parts & equipment ordering, marketing, sales, accounting, and project management.

Top Skills

Organizational skills
Coordination
Friendly, positive attitude
Team building
Critical thinking
Leadership training
Conflict resolution techniques

Account management
Customer Service
Skilled multi-tasker
Marketing savvy
Scheduling
Client relations and retention
Proficient in ServiceM8 & Quickbooks Online

Experience

Health & Wellness Coach
Hutto, TXOptavia/Jan 2021 to Current

Enhanced awareness of health resources and worked to connect individuals with programs.
Building and maintaining effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Operations Manager/Service Coordinator
Hutto, TXTri-Point Refrigeration, Inc./Feb 2017 to Jan 2021

Collaborated with team mates to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established work priorities to meet contractual obligations for scheduling services and installations.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Oversaw financial management activities, including budget management, accounting and payroll.
Diminished financial discrepancies by accurately processing warranties, collecting customer fees, managing refunds and providing complete sales documentation.
Improved morale and management communication by creating team mate recognition and communication practices.
Managed daily operations, including supervising multiple team members across 2 locations. Hutto, Texas & Lubbock, Texas
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented conflict-resolution tactics by cooperating with clients and team mates to achieve company objectives.
Delivered positive customer experiences by implementing effective quality assurance practices.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Assisted executive leaders in decision-making processes by creating reports and suggesting areas for development.
Resolved issues, including challenges regarding customers, vendors, and company software.
Answered incoming telephone calls to provide information about products, services, hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Processed invoices and checks, and maintained daily cash logs and deposits.
Collaborated with accountant to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
Organized and maintained chart of accounts, and updated monthly entries and adjustments.
Managed accounting closings, accounts payable and financial reporting for multiple clients.
Communicated with the owner about discrepancies and devised plans to reconcile financial issues.
Tracked expenses and entered deposits into Quickbooks Online while reconciling monthly bank accounts to verify accuracy.
Processed customer payments and set up payment plans.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Prepared and submitted client invoices within expected timeframes to promote likelihood of on-time payments.
Tracked income and expenses for business using Quickbooks Online.
Supported ownership by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.

Counter Salesperson
Austin, TXBaker Distributing Co/Apr 2015 to Feb 2017

Maintained records related to sales and placed special orders for desired items.
Described merchandise and explained use, operation, and care of merchandise to customers.
Communicated with customers about parts offerings, including policies, restrictions and refund policies.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove sales of refrigeration and ice machine products by applying proactive nature, knowledge of customer preferences and active listening skills.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Managed vendor relationships to support supply chain and maintain product quality.
Performed billing, collection and reporting for all vendor warranties.

Education and Training

High School DiplomaFriendswood High SchoolMay 2011Friendswood, TX

Some College (No Degree)Blinn CollegeBrenham, TX

Some College (No Degree)Texas State UniversitySan Marcos, TX

Resume Overview

Companies Worked For:

Optavia
Tri-Point Refrigeration, Inc.
Baker Distributing Co

School Attended

Friendswood High School
Blinn College
Texas State University

Job Titles Held:

Health & Wellness Coach
Operations Manager/Service Coordinator
Counter Salesperson

Degrees

High School Diploma
Some College (No Degree)
Some College (No Degree)

Health & Wellness Coach Resume Example

Resume Score: 80%

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