Health Wellness Coach resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Self Summary
Dedicated and organized Operations Manager with over 6 years of experience. Effective leader with a proven history of success. Energetic professional with engaging personality and service-driven background who is able to remain calm and poised even in high-pressure situations. Decisive and resourceful team builder versed in customer service, inventory management, parts & equipment ordering, marketing, sales, accounting, and project management.
Top Skills
Organizational skills
Coordination
Friendly, positive attitude
Team building
Critical thinking
Leadership training
Conflict resolution techniques
Account management
Customer Service
Skilled multi-tasker
Marketing savvy
Scheduling
Client relations and retention
Proficient in ServiceM8 & Quickbooks Online
Experience
Health & Wellness Coach, 01/2021 to Current Alliance Community Hospital – Navarre, OH,
Enhanced awareness of health resources and worked to connect individuals with programs.
Building and maintaining effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Operations Manager/Service Coordinator, 02/2017 to 01/2021 Lkq Corp – Chesapeake, VA,
Collaborated with team mates to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established work priorities to meet contractual obligations for scheduling services and installations.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Oversaw financial management activities, including budget management, accounting and payroll.
Diminished financial discrepancies by accurately processing warranties, collecting customer fees, managing refunds and providing complete sales documentation.
Improved morale and management communication by creating team mate recognition and communication practices.
Managed daily operations, including supervising multiple team members across 2 locations. Hutto, Texas & Lubbock, Texas
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented conflict-resolution tactics by cooperating with clients and team mates to achieve company objectives.
Delivered positive customer experiences by implementing effective quality assurance practices.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Assisted executive leaders in decision-making processes by creating reports and suggesting areas for development.
Resolved issues, including challenges regarding customers, vendors, and company software.
Answered incoming telephone calls to provide information about products, services, hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Processed invoices and checks, and maintained daily cash logs and deposits.
Collaborated with accountant to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
Organized and maintained chart of accounts, and updated monthly entries and adjustments.
Managed accounting closings, accounts payable and financial reporting for multiple clients.
Communicated with the owner about discrepancies and devised plans to reconcile financial issues.
Tracked expenses and entered deposits into Quickbooks Online while reconciling monthly bank accounts to verify accuracy.
Processed customer payments and set up payment plans.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Prepared and submitted client invoices within expected timeframes to promote likelihood of on-time payments.
Tracked income and expenses for business using Quickbooks Online.
Supported ownership by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
Counter Salesperson, 04/2015 to 02/2017 Baker Distributing Co – City, STATE,
Maintained records related to sales and placed special orders for desired items.
Described merchandise and explained use, operation, and care of merchandise to customers.
Communicated with customers about parts offerings, including policies, restrictions and refund policies.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Drove sales of refrigeration and ice machine products by applying proactive nature, knowledge of customer preferences and active listening skills.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Managed vendor relationships to support supply chain and maintain product quality.
Performed billing, collection and reporting for all vendor warranties.
Education and Training
High School Diploma: , Expected in 05/2011 Friendswood High School - Friendswood, TX GPA:
: , Expected in Blinn College - Brenham, TX GPA:
: , Expected in Texas State University - San Marcos, TX GPA:
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