Health Wellness Coach resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Self Summary

Dedicated and organized Operations Manager with over 6 years of experience. Effective leader with a proven history of success. Energetic professional with engaging personality and service-driven background who is able to remain calm and poised even in high-pressure situations. Decisive and resourceful team builder versed in customer service, inventory management, parts & equipment ordering, marketing, sales, accounting, and project management.

Top Skills
  • Organizational skills
  • Coordination
  • Friendly, positive attitude
  • Team building
  • Critical thinking
  • Leadership training
  • Conflict resolution techniques
  • Account management
  • Customer Service
  • Skilled multi-tasker
  • Marketing savvy
  • Scheduling
  • Client relations and retention
  • Proficient in ServiceM8 & Quickbooks Online
Health & Wellness Coach, 01/2021 to Current
Alliance Community HospitalNavarre, OH,
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Building and maintaining effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Operations Manager/Service Coordinator, 02/2017 to 01/2021
Lkq CorpChesapeake, VA,
  • Collaborated with team mates to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for scheduling services and installations.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Diminished financial discrepancies by accurately processing warranties, collecting customer fees, managing refunds and providing complete sales documentation.
  • Improved morale and management communication by creating team mate recognition and communication practices.
  • Managed daily operations, including supervising multiple team members across 2 locations. Hutto, Texas & Lubbock, Texas
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented conflict-resolution tactics by cooperating with clients and team mates to achieve company objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assisted executive leaders in decision-making processes by creating reports and suggesting areas for development.
  • Resolved issues, including challenges regarding customers, vendors, and company software.
  • Answered incoming telephone calls to provide information about products, services, hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Collaborated with accountant to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments.
  • Managed accounting closings, accounts payable and financial reporting for multiple clients.
  • Communicated with the owner about discrepancies and devised plans to reconcile financial issues.
  • Tracked expenses and entered deposits into Quickbooks Online while reconciling monthly bank accounts to verify accuracy.
  • Processed customer payments and set up payment plans.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Prepared and submitted client invoices within expected timeframes to promote likelihood of on-time payments.
  • Tracked income and expenses for business using Quickbooks Online.
  • Supported ownership by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
Counter Salesperson, 04/2015 to 02/2017
Baker Distributing CoCity, STATE,
  • Maintained records related to sales and placed special orders for desired items.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Communicated with customers about parts offerings, including policies, restrictions and refund policies.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Drove sales of refrigeration and ice machine products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Performed billing, collection and reporting for all vendor warranties.
Education and Training
High School Diploma: , Expected in 05/2011
Friendswood High School - Friendswood, TX
: , Expected in
Blinn College - Brenham, TX
: , Expected in
Texas State University - San Marcos, TX

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Resume Overview

School Attended

  • Friendswood High School
  • Blinn College
  • Texas State University

Job Titles Held:

  • Health & Wellness Coach
  • Operations Manager/Service Coordinator
  • Counter Salesperson


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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