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health technician telehealth resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Empathetic and knowledgeable Health Technician with [14+years] years of experience using advanced interpersonal and technical skills. Enthusiastic team player driven to achieve exceptional patient outcomes.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2014 to 06/2020 Health Technician Telehealth Veterans Health Administration | Cottonwood, AZ,

Delivering established telehealth competency based training for clinicians and telehealth staff members. Supports clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and supporting clinical data for telehealth store and forward applications, managing real time clinical telehealth events, providing established patient education, and providing technical and administrative support of telehealth operations.Evaluating telehealth operations and supporting performance improvement efforts, providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT
Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers
Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs
Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes
Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures
Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling
Supporting designated complex telehealth programs that require advanced technical skillsets.

01/2014 to 01/2020 MSA Department Of Veterans Affairs | Hampton, VA,

Scheduling, canceling, re-scheduling patient appointments and/or consults.
Entering no-show information; monitoring appointment requests from multiple electronic sources.
Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility.
Verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determine appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreemDeveloping Standard Operating Procedures (SOPs) and updating SOPs to reflect national and VISN changes to CSP
Orienting new CSP staff to the CSP data collection procedures, SOPs and the specialized computer systems used by the CSP (i.e. CARMA), tracking completion of required CSP specific training of new facility CSP staff.
Developing and managing centralized share drive folder(s) or share point for CSP data and information accessibility/sharing
Assisting with planning and logistical coordination of all Caregiver Trainings and Events at the main facility, Community Based Outpatient Clinics and community venues
Working productively and collaboratively with Enrollment/ Eligibility, Travel, Budget, Fee Basis Service and Veterans Benefits Administration staff to obtain essential assistance and/or documentation for CSP involved Veterans/Caregivers and CSP facility and VISN staff.
Responsible to answer incoming calls to the CSP office and relaying messages to appropriate staff.
Greet patients and addresses Veteran/Caregiver inquiries and concerns directly, when possible.
Performs care coordination duties to include basic screening triage for incoming CSP consults
Tracking and scheduling annual home visits, quarterly assessments, and Caregiver training; scheduling VA Video Connect (VVC) appointments in accordance with VHA national scheduling guidelines; and documenting in multiple electronic record keeping systems (i.e. Computerized Patient Record SystemCPRS).
Works collaboratively with the VISN CET interdisciplinary staff and follows all CSP guidelines related to the submission of patient records to the CET.
Additional assignments may include scheduling, cancelling, re-scheduling patient appointments, quarterly assessments, annual home visits and/or consults; documenting no-show information; monitoring Veteran/Caregiver information requests from multiple electronic sources
Participating in huddles within the CSP to determine the daily needs of the CSP staff.
collaterals, research patient, VA employee

01/2014 to 12/2018 Health Technician Civilian Corps | Falls Church, VA,

Makes adjustments to equipment of laboratory testing
- Ensures all quality control materials are run and acceptable daily or as required by regulations- Collects, labels, processes, stores, and either ships specimens that require reference lab testing or delivers to laboratory areas that performs tests are outside of Health tech scope
- Monitors and documents temperature and humidity of room and equipment, refrigerators, instruments etc.
- Organizes work so that efficiency is paramount- Performs patient care procedures such as collection of lab specimens, applying dressings, and adjusting simple supportive equipment
- Maintains adequate quota of sterile and non-sterile supplies, instruments and equipment and checks for outdated supplies/items
- Answers telephone calls, coordinates information and actions relating to patient care and services
- Works cooperatively with a variety of individuals, including patients, staff and visitors, always portraying a positive image and providing satisfactory customer services
- Processes orders and appointment collects specimens and evaluates tests for processing determination
- Performs phlebotomy and prepares the patient for the blood or urine collection according to College of American Pathologists (CAP) guidelines.
Accessions specimens into computer system, collects patient specimens (phlebotomy), answers questions relative to patient specimens, instructs and assists patients, specimen processing and performs waived testing such as fingerstick glucose testing. Responsibilities also include: assists in writing and revising standard operating procedures relative to job performance and trains new employees and students in phlebotomy and specimen collection in general. Provides assistance of a technical, specialized, or support nature to health and medical personnel in the diagnosis or treatment of patient illnesses or medical conditions. Performs direct patient support work to include collecting information from patients, providing personal patient care, and educating patients on pre-testing and post procedure activities.

Education and Training
Expected in to to Associate of Science | Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Health Technician Telehealth
  • MSA
  • Health Technician

Degrees

  • Associate of Science

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