health services manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Jessica EIDSON, RN Experienced registered nurse with 20+ years of progressively increasing responsibility and training with strong skills in Management, Training, Sales and Marketing, and Human Resources. ! Unique skill set experienced in Worker's Compensation Case Management, working as a liaison for complicated medical cases, working in conjunction with Occupational Health physicians to bring employees to Maximal Medical Improvement, working with attorneys in litigated cases, and working to manage medical component in conjunction with 3rd party insurance carriers. 15 years of experience in Management of 3-60+ employees, including Interviewing, Hiring, Performance appraisals, progressive discipline, Personal Improvement Plans and terminations. Experienced instructor in CPR/First Aid/Blood Borne Pathogen for First Responders. Previous Prenatal Instructor, Urine Drug Screening Instructor, Breath Alcohol Trainer and other training required in both Maternal Child and Occupational fields. Responsible for all regulatory and day to day operations of the medical department, including OSHA log, BBP program, Hearing Conservation and Medical Management. Experienced in budgeting, Payroll, including Kronos, Family Medical Leave and Short/Long Term Disability administration and tracking. As Director, had responsibility for direct customer contact and sales and marketing for retail services provided by 4 Occupational Medicine Clinics. Experienced in development and implementation of employee wellness initiatives including collection and interpretation of annual wellness labs, development of corporate activities, and administration of annual flu prevention and vaccine program and Wellness Education. Prefer a team-oriented approach that includes excellent communication skills with an enthusiastic and assertive attitude that encourages responsibility, resourcefulness, individual ownership and creativity. Willing to travel to multiple sites as needed.

Education and Training
Missouri Southern State College Joplin, MO Expected in 1993 Associate of Science : Nursing - GPA :
Skill Highlights
  • Staffing management ability
  • Proven patience and self-discipline
  • Confident public speaker
  • Conflict resolution
  • Personal and professional integrity
  • Relationship and team building
  • Staff training and development
  • Critical thinking proficiency
  • Effectively influences others
Professional Experience
Los Angeles, CA, 09/2012 - Current
  • Managing Health Services Department for employer of 600+.
  • Responsible for hiring/management/ professional growth/progressive discipline of nursing staff, smooth operation of onsite clinics, communication with physicians and other disciplines, all medical and OSHA regulatory compliance, including audits of documentation, coordination of wellness program and activities, budgeting, and close interaction with operations team.
  • Medical surveillance and FMLA administration and tracking for plant population, as well as payroll bi-weekly, Corporate Wellness Committee member for Case Ready and Beef Business Units, responsible for development and implementation of wellness offerings.
Tyler, TX, 02/2006 - 09/2012
  • Management and operation of 4 Occupational Medicine Clinics, working directly with Medical Director to ensure smooth operation of clinics providing 85 percent of Occupational Healthcare in a City of 200,000 workers.
  • Hiring and management of all staff in 4 clinics, along with all payroll, budgeting and customer service responsibilities and worked in conjunction with health system attorney to manage worker's compensation cases.
  • Oversite of employee wellness and employee health for Health System of 2500 employees, including Respiratory Protection, Bloodborne Pathogens, Hazmat/Hazwoper, and flu vaccination program.
  • Certified in Incident Management/Unified Command through the Department of Homeland Security/FEMA.
  • Maintained ISO 9000 certification and NAOHP site certification requirements.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
  • Served as liaison between management, clinical staff and the community.
Montrose, CA, 09/1998 - 02/2006
  • Management and supervision of Birthing Center averaging over 2000 births annually.
  • Direct responsibility for staff of 60+ nurses and ancillary staff.
  • Responsible for interviewing/hiring/annual appraisals/professional development/progressive discipline and termination of employees.
  • All Payroll responsibility and regulatory compliance, including, but not limited to, ISO 9000 and Joint Commission Certifications.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Organized and led monthly personnel meetings 60+ team members.
City, STATE, 04/1993 - 09/1998
  • Worked as staff nurse and charge nurse in Medical Surgical and Maternal/Child departments.
  • Gained valuable nursing experience and leadership skills in highly stressful situations in Labor and Delivery, NICU, Newborn Nursery, Medical/Surgical Department and Pediatrics Departments.

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Resume Overview

School Attended

  • Missouri Southern State College

Job Titles Held:

  • RN


  • Associate of Science

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