Performance-driven director, manager, and executive offering 18 years comprehensive achievements in health care. Leveraged business acumen across multiple disciplines in both private and academic medical settings. Recognized for effective business leadership, development, and strategic planning resulting in staff retention, increased productivity, improved patient satisfaction scores, and company expansion. Proven success in negotiating contracts, program implementation, and creating partnerships within the medical field.
Responsible for management of clinic(s) Center for Reconstructive Surgery and Surgical Specialties Center to include eight subspecialty surgery clinics. These include: Center for Esophageal and Gastric Surgery, Colorectal Surgery, Surgical Oncology, Emergency General Surgery, Vascular Surgery, Thoracic Surgery, and Interventional Radiology, and Plastic Surgery. Collaborate with Medical Directors and respective Division and Section Chiefs within each surgery clinic to develop budgets for visit volumes, referrals, and physician productivity. Partner with the Vascular, Thoracic, General Surgery, and Plastic Surgery Administrators to align department and clinic goals. Hire, supervise, and mentor staff with an emphasis on teamwork and collaboration. Continually work towards improved clinic operations and efficiency to maintain patient safety. Develop and maintain fiscal plan monitoring operating and salaried expenses and patient revenues.
Directed overall operations for a multi-million dollar organization. Worked alongside CEO, CMO and Clinical Program Directors to establish performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved quality and patient care service. Functional areas of management involved strategic planning, human resources, customer service, business development, marketing, and finance.
Responsible for accelerated program expansion at Associated Behavioral Health Care. Worked closely with the CEO to further develop the Mental Health, Chemical Dependency, and Ancillary programs of the organization.
Managed Administrative Division for Associated Behavioral Health Care to include Administrative Operations, Accounts Receivable, and Revenue Cycle. Recruited, trained, mentored and supervised staff. Prepared standard operating procedures for both administrative and clinical divisions. Maximized patient satisfaction. Coordinated and directed meetings and presentations.
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