Health Services Manager Resume Example
Performance-driven director, manager, and executive offering 18 years comprehensive achievements in health care. Leveraged business acumen across multiple disciplines in both private and academic medical settings. Recognized for effective business leadership, development, and strategic planning resulting in staff retention, increased productivity, improved patient satisfaction scores, and company expansion. Proven success in negotiating contracts, program implementation, and creating partnerships within the medical field.
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- Partnered with Medical Director, Division and Section Chiefs, to increase access for patients across multiple service lines
- Evaluated professional growth and development for subordinates
- Led collaborative administrative and multi-disciplinary teams as a focused unit to achieve departmental and divisional goals
- Managed growth through close attention to budgets
- Streamlined processes to achieve cost-saving benefits while improving employee engagement
- Negotiated acquisition of several clinics to expand behavioral health services and departments
- Implemented a successful central call center to support multiple site locations
- Expanded organizational footprint throughout King County
- Developed performance-based, low-cost solutions through negotiations with new and existing vendors
Responsible for management of clinic(s) Center for Reconstructive Surgery and Surgical Specialties Center to include eight subspecialty surgery clinics. These include: Center for Esophageal and Gastric Surgery, Colorectal Surgery, Surgical Oncology, Emergency General Surgery, Vascular Surgery, Thoracic Surgery, and Interventional Radiology, and Plastic Surgery. Collaborate with Medical Directors and respective Division and Section Chiefs within each surgery clinic to develop budgets for visit volumes, referrals, and physician productivity. Partner with the Vascular, Thoracic, General Surgery, and Plastic Surgery Administrators to align department and clinic goals. Hire, supervise, and mentor staff with an emphasis on teamwork and collaboration. Continually work towards improved clinic operations and efficiency to maintain patient safety. Develop and maintain fiscal plan monitoring operating and salaried expenses and patient revenues.
Selected Achievements:
- Improved employee engagement scores each fiscal year
- Reduced expenses by hundreds of thousands of dollars while improving staff retention
- Improved CGCAHPS scores in multiple categories
- Successfully developed team cohesion within a siloed environment
- Developed strong partnership between hospital clinics and surgeons within the Department of Surgery
Directed overall operations for a multi-million dollar organization. Worked alongside CEO, CMO and Clinical Program Directors to establish performance indicators, operating goals, realignment initiatives, productivity improvements, and cost reduction programs that consistently improved quality and patient care service. Functional areas of management involved strategic planning, human resources, customer service, business development, marketing, and finance.
Selected Achievements:
- Spearheaded implementation of new EHR system which improved aging and accounts receivable
- Created new revenue streams through new hospital partnerships and contracts
- Managed operations of multi-discipline professionals to ensure administrative and clinical cooperation for expansion in South King County
Responsible for accelerated program expansion at Associated Behavioral Health Care. Worked closely with the CEO to further develop the Mental Health, Chemical Dependency, and Ancillary programs of the organization.
Selected Achievements:
- Recruited Director of Mental Health and prescriptive staff
- Acquired 4 businesses and their providers to merge services
- Launched call center to streamline training and administrative support
- Expanded into South King county; designed and negotiated terms
- Solidified new contracts to expand referral network
Managed Administrative Division for Associated Behavioral Health Care to include Administrative Operations, Accounts Receivable, and Revenue Cycle. Recruited, trained, mentored and supervised staff. Prepared standard operating procedures for both administrative and clinical divisions. Maximized patient satisfaction. Coordinated and directed meetings and presentations.
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Resume Overview
School Attended
- Marylhurst University
- Central Washington University
Job Titles Held:
- Health Services Manager
- Chief Operations Officer
- Vice President of Program Development
- Administrative Director
Degrees
- MBA : Management
Bachelor of Science : Business Administration
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