Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Career Summary: s. Dependable Health Information Management Technician successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

  • Introduction to Incident Command System
  • Effective communication
  • Training and mentoring
  • Facility workflow
  • Team Building
  • Detail-oriented & Flexible/Adaptable
  • Operational Planning
  • Health Records Review
  • Proficient in Adobe, Outlook, Excel, Microsoft Word
Work History
01/2018 to Current Health Information Management Technician Pacific Medical Centers | Woodland Hills, CA,
  • Promotion to Health Information Management Technician
  • Provides guidance to Senior Management Staff about release of medical records and responses to FOIA & OPLA (release of information) requests while maintaining compliance with Department of Justice (DOJ) and Health Insurance Portability and Accountability Act (HIPAA) statutes.
  • Responsible for initiating, planning, and implementing facility’s records retention schedule—manages records and information from creation to disposition using ICE Health Service Corps (IHSC) records and information management system.
  • Facilitates effective use of IHSC data and information using Excel and office’s matter tracking system.
  • Serves as consultant with outside medical facilities and contract vendors to request pertinent medical information for placement in medical records using appropriate and authorized ICE and IHSC forms.
  • Tracks requests and performs follow-up ensuring receipt of information requested.
  • Experience using multiple mediums (SharePoint, Electronic Health Records) to process correspondence, tabular data, and reports for preparation for routing and review by appropriate personnel.
  • Upload and process records using Case Trakker and eClinicalsWorks (ECW) clinical software.
  • Executes queries through EAGLE and Enforce to locate/gather additional detainee information.
  • Manages Archived records from 22 U.S. (ICE) Immigration and Customs Enforcement facilities
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Assisted with database upgrades and migrations by performing user acceptance testing.
  • Built and deployed plans, reports, validation procedures and entry processes for data management needs.
  • Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
05/2016 to 01/2018 Medical Records Technician Innovage | Loveland, CO,
  • Compiled/ maintained medical records system in accordance with IHSC policies statutes.
  • Assured compliance with Privacy Act and informed consent requirements in all activities.
  • Tracked compliance with scheduled patient appointments, making timely reminder notices or calls.
  • Accurately pulled patient records for upcoming appointments /procedures, typically within 8-hour period.
  • Managed system conversion, maintained minimal downtime during updates.
  • Identified new methods to optimize medical records management.
  • Utilized eCW (eClinical Works) to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received/processed medical records requests.
  • Processed medical records requests from outside providers according to facility, state federal law.
  • Audited records for accuracy.
04/2010 to 01/2016 Secretary II/ Medical Records Clerk City Of Signal Hill | Signal Hill, CA,
  • Calhoun State Correctional Facility, Morgan Ga.
  • Responsible for scheduling of all outside medical appointments.
  • Trained junior staff members.
  • Efficiently monitored 10-day Tele-Med List
  • Performance aided in Facility Medical Department receiving score of 95% during 2016 audit.
  • Established communication lines with physicians and other health care professionals to clarify diagnoses or to obtain additional information.
  • Assisted with planning, development, and operation of Health Information Management System —Indexed over 1600 health records for storage.
  • Input data into computer programs and filing systems.
  • Oversaw 12-month project to revamp filing system, improving department productivity 95%.
02/2008 to 01/2010 Dispatcher/Jailer Calhoun County Sheriff Office, - Morgan Ga | City, STATE,
  • Provided public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire/police personnel.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Directed all dispatching, routing and tracking of 8 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated detailed records of calls in physical and electronic database.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Expected in 05/2009 Technical Diploma | Business/Medical Administration Albany Technical College, Albany Ga, GPA:
Expected in 06/1997 High School Diploma | Calhoun County High School, Edison Ga, GPA:
  • Certifications: 2018-Present.
  • National Archives and Records Administration /Records Management GRS 6.1 Verification Form Requirements, Submission and Approval Process.
  • Federal Records Management
  • Cybersecurity Awareness Training
  • Department if Homeland Security Insider Threat Training
  • Privacy at DHS:Protecting Personal Information
  • ECW Patient Medical Record Portal

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School Attended

  • Albany Technical College
  • Calhoun County High School

Job Titles Held:

  • Health Information Management Technician
  • Medical Records Technician
  • Secretary II/ Medical Records Clerk
  • Dispatcher/Jailer


  • Technical Diploma
  • High School Diploma

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