health and safety officer financial aid navigator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Knowledgeable and Bilingual representative familiar with different programs and related regulatory limitations. Highly organized and proactive with a strong work ethic and understanding of documentation requirements and processes. Looking for a dynamic role in a fast-paced environment.

  • Reliable & trustworthy
  • Fluent in Spanish, reading and writing
  • Team management
  • Computer skills
  • Friendly, positive attitude
  • Decision-making
  • Problem resolution
  • Customer service
  • Flexible schedule
  • Multitasking
  • Active listening
  • Planning & organizing
08/2021 to Current
Health and Safety Officer/Financial Aid Navigator Comporium Communications Fort Mill, SC,
  • Conducted post-accident investigation and prepared reports to identify possible accident causes and hazards.
  • Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate such workplace hazards.
  • Developed programs to reduce work-related illnesses and injuries to improve operational productivity..
  • Implemented procedures and practices for site employees to protect workers.
  • Utilized statistical analysis to improve awareness, change behavior and drive continuous program improvement.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Participated in department activities and committee work to support campus-wide student success.
  • Gathered, organized and analyzed information to support written reports.
  • Leveraged web-based advising software or other technologies to support student success.
  • Encouraged student utilization of academic support and engagement resources to maximize educational experience.
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided referrals for services.
  • Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
  • Reached out to individuals via phone, email and SMS to deliver help and support.
  • Maintained after-hours availability on rotating basis to provide on-call coverage.
  • Attended and coordinated interviews or case reviews to manage caseload.
  • Assisted participants in achieving financial goals by creating spending plans and budgets.
  • Received and posted payments to loan accounts.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
08/2020 to 06/2021
Business Solutions Representative Gulfstream Goodwill Industries Foundation, Inc. Boynton Beach, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with recruiting functions by placing employment ads and reviewing job applications.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Explained job duties, compensation and benefits to potential candidates.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Kept current on hiring trends and recommended solutions to improve recruiting processes.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
  • Facilitated job application processes for qualified candidates.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
01/2014 to 04/2019
Texas Work Advisor Health And Human Services Commission City, STATE,
  • Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
  • Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
  • Reviewed client information to determine continuing program eligibility.
  • Identified and verified income and resources to document financial status of applicants and determine eligibility.
  • Analyzed potential fraud cases and referred to investigators for further review.
  • Applied adjustments and restored benefits based on review findings.
  • Monitored case status and updated clients or authorized representatives of activity or changes.
  • Evaluated case record information to verify accuracy of eligibility determinations provided by teammates.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Entered client information and files into databases for further review and tracking.
  • Processed benefits applications and documents for food stamps and medical assistance.
08/2008 to 08/2013
Job Coach Rouse High School City, STATE,
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Reviewed intake, service plan and supported documentation to assist participants.
  • Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities.
  • Implemented strategies to foster client's abilities, increasing independence across settings.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Supported participants to assist in achieving vocational and non-vocational goals.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Helped clients set goals and make action plans, reviewing results on monthly basis.
  • Developed career and education plans based on individual needs.
  • Facilitated job and community agency referrals, job center workshops, résumé assistance and help with interviewing.
  • Coordinated services with employers, partner agencies and community resources.
  • Consulted with clients to build effective search strategies for desired jobs.
  • Maintained case files and documented actions.
  • Collaborated with companies from different sectors to collect data on desired employment skills.
Education and Training
Expected in 09/2021 to to
Certificate: Accounting Technology And Bookkeeping
Northwest Vista College - San Antonio, TX
Expected in 06/2013 to to
Bachelor of Science: Human Resources Management
Concordia University At Austin - Austin, TX
Native/ Bilingual

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Resume Overview

School Attended

  • Northwest Vista College
  • Concordia University At Austin

Job Titles Held:

  • Health and Safety Officer/Financial Aid Navigator
  • Business Solutions Representative
  • Texas Work Advisor
  • Job Coach


  • Certificate
  • Bachelor of Science

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