Detail-oriented Veterinary Technician with 12 years of relevant experience and specific expertise in client and patient care. Inventory management with 4 years experience and 2 years practice management. The face of LVH as on-line YouTube presence. Over 23 years customer service experience. Comfortable in settings ranging from bookkeeping, clinic setting to public speaking.
- Customer service, phone etiquette, written correspondence
- Scheduling/time management
- Inventory management, bookkeeping, data management
- Bookkeeping, deposits, reports
- Client education, troubleshooting
- Idexx Cornerstone & MS office software proficiency
- Multitasking abilities
- Adaptability
- Self-motivated professional
- Teamwork & leadership
- Collaboration
Veterinary Technology Club Secretary
Washington, DC, 03/2011 - Current
- Evaluate purchase numbers from year prior to assess which program tier should be selected based on percentage of projected sales of LVH.
- Calculated anesthesia, administered, monitored and prepared surgical patients for routine, major and emergency surgeries.
- Managed inventory for the entire clinic, performing cycle counts, bi-annual complete inventory count, markup assessment, and management of on-line pharmacy.
- Scheduling of appointments, surgeries, and staff.
- Create content for YouTube Channel, blog and social media
- Promoted parasite protection. Answered owner animal health questions and advised on best care practices.
City, STATE, 09/2008 - 02/2011
- Updated facility from paper records only to software system for all animals.
- Implemented microchips, intake physicals, Feline Leukemia/FIV testing for cats and Heartworm/Anaplasmosis/Ehrlichiosis/Lyme disease testing for dogs.
- Built a volunteer and foster program, wrote manuals and held orientations for new participants, thereby increasing adoptions and decreasing euthanasia by over 20%.
- Regular local radio presence and public speaking engagements to educate and promote shelter and it's mission within the community.
- Partnered with NDSU and Globe business veterinary technician program to help students gain experience while obtaining care for animals at a reduced rate.
City, STATE, 08/2015 - 01/2016
- As a part-time temporary position while employed with Lakes Veterinary Hospital I performed the coordination of rescue animal intake, scheduling clinic appointments for students.
- Adhered to IACUC requirements regarding animal welfare.
- Graded students based on animal ward care, making rounds to ensure animal husbandry was to NDSU and IACUC standards.
- Monitor animal husbandry supplies & alert the proper channels when items were needed.
City, STATE, 11/2002 - 01/2006
- As a teller handled customer deposits, transaction and fielded questions.
- For data processing: ran and reconciled deposits for entire branch, end of day transfer of information to main branch and federal clearing.
- Trained additional processors to take over position prior to accepting loan processing position.
- As loan processor: added documents to file records and created new records to support filing needs such as payoff amounts, insurance declaration pages and bank copies of signed loan agreements.
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School Attended
- North Dakota State University
- MState
Job Titles Held:
- Head Veterinary Technician/Inventory Manager
- Shelter Manager
- Animal Care Coordinator
- Teller/Data Processor/Loan Processor
Degrees
- Bachelor of Science
- Associate of Arts
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