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head of administration resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated multilingual employee with desire to take on new challenges. Great customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Training and Development
  • Recordkeeping and File Management
  • Work Planning and Prioritization
  • Information Confidentiality
  • Attention to Detail
  • Bilingual English/Spanish
  • Expense Monitoring
  • Vendor Relations
  • Staff Scheduling
  • Resource Planning
  • Customer Service
  • Strategic Planning
  • Honest and Ethical
  • Relationship Development
  • Travel Arrangements
  • Events Coordination
  • Employee Supervision
  • Personable and Approachable
  • Reporting and Documentation
  • Project Coordination
  • Deadline Adherence
  • Leisure Travel
  • Travel Itineraries
  • Reservations Booking
  • Detail-Oriented
  • Active Listening
  • Travel Date Coordination
  • Transportation Booking
  • Verbal and Written Communication
  • Relationship Building
  • Payment Processing
  • Critical Thinking
  • Travel Planning
  • Transportation Coordination
  • Client Networking
  • Administrative Tasks
  • Credit Card Payments
  • Social Media
  • Relationship Management
  • Preparing Quotes
  • Project Management
  • Multiple Priorities Management
Work Experience
Head of Administration, 01/2020 - Current
Carlie C's Iga Goldsboro, NC,
  • Answered telephones to take messages, give quotes and book events.
  • Improved office organization by developing filing system and customer database protocols.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents and permits current
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Managed busy calendar for team, planning and preparing events, communications, travel arrangements and reservations
  • Managed social media and advertisement
  • Researched and acquired special permits and documents to travel out of city or county, as well as managing hotel booking and car reservations.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Provided employees with brochures, guides and maps to assist with trip preparation.
  • Established base of loyal clientele due to excellent listening and customer service
  • Provided outstanding customer service to new and long-standing customers
  • Organized and prioritized tasks while working within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer.
  • Trained new hires on products and services, best practices and protocols.
Cashier, 11/2018 - 01/2019
Barona Resort & Casino City, STATE,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Foster Care Respite Provider, 10/2013 - 09/2014
City Of San Diego City, STATE,
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Maintained confidentiality through stringent handling of charts and data.
  • Maintained hygienic and safe environments through frequent sanitation and cleaning.
  • Participated in enjoyable activities with clients to provide mental stimulation.
  • Made transportation arrangements and accompanied clients for appointments, errands and outings.
  • Built strong and trusting rapport with clients and loved ones.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored health and well-being of clients and reported significant health changes.
  • Consulted with client care team to continually update care plans.
  • Contributed to case reviews of client status and progress.
DOD Dental Assistant, 08/2008 - 06/2012
Department Of Defense City, STATE,
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Explained dental services to help patients make informed decisions.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
Education/Training
: Business, Expected in
-
Cerro Coso Community College - Ridgecrest, CA
GPA:
Status -
: Dental Assisting, Expected in 01/2008
-
Red Cross - Fort Eustis Dental Assistant Program - Fort Eustis, VA,
GPA:
Status -
: Cosmetology, Expected in 04/2003
-
Image Beauty School - Hemet, CA,
GPA:
Status -
High School Diploma: , Expected in 06/2002
-
West Valley High School - Hemet, CA
GPA:
Status -
Additional Information
  • DOD clearance obtained 2008
  • VA Certified Interpreter 2009

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Resume Overview

School Attended

  • Cerro Coso Community College
  • Red Cross - Fort Eustis Dental Assistant Program
  • Image Beauty School
  • West Valley High School

Job Titles Held:

  • Head of Administration
  • Cashier
  • Foster Care Respite Provider
  • DOD Dental Assistant

Degrees

  • High School Diploma

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