Head Housekeeper Supervisor Trainee resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated worker knowledgeable about many different areas and differentj obs. Excellent learning skills and fast paced multi-tasking and managing team at the same time abilities. Seeking to advance professionally and contribute to growing team.

Enthusiastic Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Talented Housekeeping Supervisor adept at managing services of 200 room hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Telephone headset mastery
  • Drive thru cashier
  • Managment
  • Stationery and letterhead
  • Trainee assessments
  • Calm and level-headed under duress
  • Head injury
  • Generating headlines
  • Maintenance scheduling
  • Cleaning practices
  • Team Building
  • Chandelier cleaning
  • Washing windows
  • Caring for fine china
  • Ironing clothing
  • Mopping and buffing floors
  • Staff evaluations
  • Polishing surfaces
  • Quality improvements
  • Expense tracking
  • Employee training
  • Supply inventory management
  • Guest relations
  • Chemical handling
  • Staff management
  • Department coordination
  • Stocking bathrooms
  • Counting deposits
  • Taking deposits to bank
  • Morning numbers and paperwork
  • Lunch earnings and percentages paperwork
  • End of day paperwork
  • Email cooperate all earnings payouts
  • Refunds
  • Order truck orders
  • Accept truck orders and invoices
  • Place invoices in computer
  • Property put truck order away
  • Over see all prep and food count
  • Waste count
  • Completely clean facility
  • Give 30 minute breaks to employees in order
  • Manage teams of 7+ depending on the day
03/2019 to 09/2019
Head Housekeeper/Supervisor Trainee Raising Cane's Dayton, OH,
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Organized supplies for efficient use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Ordered housekeeping supplies and guest toiletries.
  • Created schedules, shift reports and other business documentation.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Reviewed employee performance and devised improvement plans.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Submitted repair requests to maintenance team.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Changed and laundered sheets, removing stains by using special bleach cleaner to restore all linens to pristine condition.
  • Coached new housekeeper's by demonstrating approved cleaning procedures.
  • Moved beds, sofas and appliances and ac covers and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
08/2014 to 12/2015
Crew Member Training for Assistant Manager Arbys City, STATE,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Learned every position and every task to support office needs.
01/2011 to 05/2013
Shift Manager Carl's Jr. Restaurants LLC City, STATE,
  • Increased overall team efficiency and productivity.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Developed new promotional strategies to increase customer base and market share, promoting hire priced items on the menu through diverse channels.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Trained and supervised staffed 17. members.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Managed and mentored 17 staff members.
  • Created weekly schedules for cooks, cashierss to keep every shift well-staffed during holidays and busy periods.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Led monthly district conference calls with 5 teams to update and align sales objectives.
  • Trained 27 new hires and cashier, cooks, and shift managers in customer service initiatives and realized 10% client retention rate within 7 days.
  • Reviewed employee performance every single day I worked there and delivered constructive feedback to improve weaknesses.
  • Led team of 21 crew members to shift leader professionals meeting standards needs.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Executed 17 strategies to foster better customer service and promote positive and engaging environment for all.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Managed day-to-day operations, including supervision and assignment delegation for 14 -member team.
  • Recruited, hired and trained 20 employees for marketing and sales department.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Coordinated and launched grand openings for new stores.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led staff meetings for team of 20 to communicate better team work and enhanced work ethic directives meaning "If you have time to lean then you have time to clean."
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Met with each associate to establish realistic monthly sales goals.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Studied existing procedures and policies to offer optimal leadership to employees and appliance operations when standing in for absent managers.
  • Identified labor percentage areas requiring immediate improvement and rolled out firing employees and lowering hours while management picks up the slack from smaller shifts, therefore boosting productivity 12%.
  • Handled over $7000+ in funds each day in a fast-paced environment.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Oversaw personnel recruitment, performance and scheduling.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Developed new promotional strategies to increase customer base and market share, promoting verbal persuasion through diverse channels.
  • Developed new promotional strategies to increase customer base and market share, promoting better customer service through diverse channels.
Education and Training
Expected in 05/2012
Mohave Community College - Kingman, AZ

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Resume Overview

School Attended

  • Mohave Community College

Job Titles Held:

  • Head Housekeeper/Supervisor Trainee
  • Crew Member Training for Assistant Manager
  • Shift Manager


  • GED

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